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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1086 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Modular Case's excellent protection and secure fit. Many appreciate the case's quality, ease of use, and available colors, while some find it a bit large. A common complaint is the lack of a built-in screen protector. The case's price and included belt clip are also frequently noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,086 reviews
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Always a solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like is that there is no screen protector anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter Box is great once again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downside is there is no front cover, but rest of phone is protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender Series Modular Case for Apple®

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this Otterbox for my new iPhone X. It is hands down the best iPhone Otterbox yet! Fits like it's part of the phone like never before and has an even more improved gripping throughout. This one is a must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone case for over two years now and it still looks like new. It has saved my phone from any damage from the many drops it has endured. Would definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Good protection but still needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is bulky. Yes I know all of them are but not only is it bulky, it didn’t fit my phone well. Seemed a little loose fitting. At times I would pull my phone out of my pocket and the case would be off my phone on certain corners. Very disappointed in this Otter Box product.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Chris,

      We dearly apologize that this Defender series is struggling to find the perfect fit with your iPhone! Occasionally, improper alignment can cause the case to feel loose, but good news - this can be fixed quickly with some simple troubleshooting steps! Just give our Otter experts a ring at 1-855-688-7269, and they'll straighten things out in no time at all!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter Box Defender and iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otter Box Defender. I have dropped my iPhone X a few times and I always feel confident that when I pick it up, all will be OK. And it is. Certainly worth the investment with the cost of the iPhone today.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is number one for protection in my book thanks....

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective case but makes it hard for people to hear you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did the job it protects when it drop and hit the floor

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    best case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case protect your phone good, but some games hard to play

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, this case is extremely tough and dependable. I love it, but I found myself not really using the clip anymore. I’m starting to wish they sold it without the clip for a little bit less money.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone case for someone clumsy like myself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects phone. The camouflage is already fading though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't want another protective case. Otter box 4L

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, but not awesome anymore.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No front covering. Very disappointing. Forced to make additional purchase for front coverage.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Robert,

      Our apologies that you're feeling disappointed by the screenless design for the iPhone X Defender series. We sincerely feel that our customers will have the finest interaction with the beautifully curved touchscreen through direct contact, and we did not want to put them through the frustration of trying to access the curved edges of the screen through an integrated plastic. Accordingly, we came up with a tempered glass solution instead that you can apply directly to the screen. Please feel welcome to call our helpful Otters at 1-855-688-7269 with any other questions that may pop up!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works fine. I am pleased with the product

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It need to go back to having a screen protector built in

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Case!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection!! Excellent case with drop protection!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone Case does what is needed, protects the phone

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Otter is very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it , but it is pricey. I love my case .

    I would recommend this to a friend