Customer Ratings & Reviews
- Model:
- 49709BBR
- SKU:
- 6027975
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Defender Series Modular Case's excellent protection and secure fit. Many appreciate the case's quality, ease of use, and available colors, while some find it a bit large. A common complaint is the lack of a built-in screen protector. The case's price and included belt clip are also frequently noted.
This summary was generated by AI based on customer reviews.
It was a bit small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was smaller than i like. It wasnt that great. I only kept it a couple of days and took it back. I got a Galaxy Note 8 and i love it!
No, I would not recommend this to a friendLove it but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love otter boxes but sad that they aren’t made with the plastic covers anymore. I had to buy a glass screen cover instead .
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Puppypen,
We're sorry to hear that there has been some love lost with this updated Defender style! While we completely understand your hesitation, we truly believe that customers will enjoy the best interaction with the infinity display via direct contact or use of a separately applied tempered glass. Rest assured, this case is still just as protective as ever! If you run into any additional questions going forward, please don't hesitate to call our friendly representatives at 1-855-688-7269. They're always thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Not The Best Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always owned Otterbox Defenders for my phones and never been disappointed, before this one. Just isn't worth the money spent.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kicker2310,
Our apologies that you're feeling so disheartened by the iPhone X Defender series! We’re always looking for ways to enhance the Otter experience, and we would love to grab more details to see if we can help. Please feel free to call us at 1-855-688-7269, and our friendly Otters will see what they can do to deliver the protection that you’re looking for!
Best,
OtterBox Customer Service Team
This one just did not seem as sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using Otter box cases for a long time. This one just did not have the same level of protection as others
No, I would not recommend this to a friendGreat protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the putter box purchase. This product is very reliable in keeping my phone protected at all times.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gesus,
We're so happy to hear that this Defender series has proven to be a trustworthy teammate! We're quite confident that your case should keep scoring protective goals, but if you do happen to run into any fouls, please feel welcome to call our Otter referees at 1-855-688-7269. They'll review the play and do whatever they can to help you get back to all-star security!
Cheers,
OtterBox Customer Service Team
Decent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking and sturdy case. My only problem is that the case makes it very hard to push the volume buttons.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Tonybob,
We apologize that the volume buttons on this Defender series are giving you a bit of pushback! Occasionally, the side materials on a brand-new case can be slightly stiff at first, but after some time and use, that rubber should start to relax. If the tenacity persists or doesn't seem to be aligned correctly, please feel welcome to call our expert Otters at 1-855-688-7269, and they'll be happy to help troubleshoot this!
Regards,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Was looking for a heavy duty case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the case doesn’t offer a screen protector for the phone!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Fireeatermedic911,
We apologize that you're feeling disappointed in the new screenless style for the iPhone X! It certainly was not our intention to evoke any chagrin towards this updated design - in fact, quite the opposite, as we truly feel that customers will have the best, most uninterrupted interaction with this curved display via direct contact. Rest assured, this case is still an extremely protective unit. However, if you're still interested in having a little extra protection and peace of mind, we would recommend the Alpha Glass, which is specifically engineered to fit perfectly with the Defender. If this sounds like an option you might be interested in, please feel welcome to contact our friendly Otters at 1-855-688-7269, and they'll be happy look into this with you and answer any questions!
Best,
OtterBox Customer Service Team
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like that it doesn’t have a front and the clear piece on the back came off the first week.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool camo case but the camo is already wearing away and it’s not even a month old.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Christina,
We're very sorry to see that this camo design is having trouble sticking around! Our Otter matchmakers would love to hook you up with a warranty replacement that doesn't suffer from such fears of commitment. Please don't hesitate to call them at 1-855-688-7269, and they'll get this match set up with a quick claim. Before you know it, you'll have the camo Defender case of your dreams!
Cheers,
OtterBox Customer Service Team
Good but muffles sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you drop it but it tends to muffle sound for callers
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wellington,
Uh oh - that certainly doesn't sound like the epic experience that we had in mind for the Defender series! We apologize that this case is dealing with some bizarre audio issues. That isn't something that we typically see from that product, and our Otter experts would love to further investigate to solve this conundrum. Please feel welcome to give them a ring at 1-855-688-7269, and they'll do what they can to restore your awesome audio – stat!
Cheers,
OtterBox Customer Service Team
Tough case but way too heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suffer from carpal tunnel and I was looking for a good tough case since I drop my phone a lot. This case is like a brick. You can drop it but as heavy as it is that will most likely happen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Caro,
If the design of the Defender isn't quite giving you the experience you were looking for, we might suggest switching to the Commuter series! The Commuter still offers excellent protection, but sports a much sleeker style. Check it out via the link below, and please let us know if you have any further questions!
https://www.bestbuy.com/site/otterbox-commuter-case-for-apple-iphone-x-aqua/6028054.p?skuId=6028054
Warmly,
OtterBox Customer Service Team
Otterbox isnt what it use to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had it for 2 weeks and the rubber is coming a part already! Otterbox use to last longer then the phone!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Linda,
Yikes! 2 weeks and...kaput?!
This definitely isn't the flawless experience that we envisioned for the iPhone X Defender, and we apologize that the rubber silicone is struggling to hold up to its end of the bargain. Please don't hesitate to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand-new warranty replacement. You'll have tight, alert protection again before you know it!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Would Buy a Different Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is too bulky and hard to remove from the clip that comes with it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Springman,
We apologize that you're not falling totally in love with the iPhone X Defender series! We might suggest taking a peek at our Commuter case, which sports a much sleeker style. Check it out by following the link below, and feel free to call our wonderful Otters at 1-855-688-7269 with any questions or comments. They're always delighted to help out!
https://www.bestbuy.com/site/otterbox-commuter-case-for-apple-iphone-x-blue/6028057.p?skuId=6028057
Sincerely,
OtterBox Customer Service Team
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter dropped her iPhone X and the case cracked. It had been used for only 7 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Shel,
We dearly apologize that your daughter's Defender series cracked after seven months in the lines of duty! The good news is that the unit performed sufficiently and kept her iPhone safe and secure. Let's get her protection back to peak levels with a quick warranty claim! Just give our playful Otters a call at 1-855-688-7269, and they'll dive right in. You'll have a solid new case headed your way in no time at all!
Sincerely,
OtterBox Customer Service Team
No front cover.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case for the price. No front cover. Why?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Nick,
You have questions, we have answers! We apologize that you're feeling uncertain about our new updated Defender series, but we intentionally decided to come out with a screenless style for this device so that customers could have the best, most direct interaction with the curved display. If you have any additional inquiries on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always be thrilled to help out!
Cheers,
OtterBox Customer Service Team
Camouflage wears off Case too easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months of purchase camouflage wore off case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi KLJ600,
Sorry to hear that the camouflage pattern on this Defender series started to disappear from the picture! We certainly understand how loyal our customers are to the RealTree designs, and our tough Otters would love to set you up with a rugged warranty replacement. Please feel free to give them a call at 1-855-688-7269, and they'll have a fresh new case headed your way in no time!
Sincerely,
OtterBox Customer Service Team
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage Always freezing screen when you need to send an email out never goes out on time I don’t go out at all I would not recommend anybody to buy this phone I thousand dollars wasted money
No, I would not recommend this to a friendIt protects.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protects the phone well enough but if you’re looking forward to the camouflage back, forget about it. After two days in my pocket the camouflage pattern was wearing off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Jerm8,
It's a bird, it's a plane, it's...a fading camo design? That doesn't quite sound like the super experience that we had in mind for the iPhone X Realtree Defender series, and we apologize that this is happening! Not to worry, our heroic Otters are ready and waiting to save the day with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll fly in a brand new case faster than a speeding bullet!
Cheers,
OtterBox Customer Service Team
Too hard to get phone in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too hard to get phone in and out of case Did not want to break phone putting in case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there TheAscension,
We're sorry to hear that the installation for this Defender series proved to be slightly difficult! We certainly understand wanting to keep your iPhone safe, and our friendly Otters will be more than happy to provide further application assistance. Don't hesitate to give them a call at 1-855-688-7269, and they'll get you back on track to maximum protection in no time!
Additionally, please feel free to check out the link below to watch the installation video made for the iPhone 6 Defender series. While the phone model is a little older, the video should still offer some handy tips and tricks!
https://www.youtube.com/watch?v=IacGHCKHO_s
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Very Bulky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this case for a day and felt it was way too bulky for my day to day routine. The case offers superior drop protection and a great clip to hold the phone. I would recommend this case for people looking for the best protection.
I would recommend this to a friend