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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1086 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Modular Case's excellent protection and secure fit. Many appreciate the case's quality, ease of use, and available colors, while some find it a bit large. A common complaint is the lack of a built-in screen protector. The case's price and included belt clip are also frequently noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,086 of 1,086 reviews
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    The case for parents! Better than previous models.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have young children, this is a case you want to have. Whether you're juggling groceries, carrying your kiddo on your shoulders, or anything else, your phone will meet cement, wood, or other shatter friendly surfaces. The previous Defender models had an annoying piece towards the top and bottom of the screen, and a horrible built in screen protector. This edition is trimmed down with the same level of protection. The rubber flap for the charging port is annoying. Overall a great case and not a bad sticker price. The Apple leather case is the same price with virtually zero drop protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Turn youriphone into a tank

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a tank. It does what it was meant to do and that is protect your phone from virtually any accident. It is quite bulky and hides the beautiful craftsmanship of the phone. Its definitely worth it if you are accident prone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    THE BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased the Apple leather cover & glass screen protector , Though I liked how the phone fit my pocket better the camera on back didn’t seem protected! I returned for this purple otterbox defender, yes, it’s more bulky , still fits my pocket though and I feel I don’t have to worry about breaking this expensive phone!! I still purchased Apple Care. I had otterbox defender on my edge 7 , which I dropped quite a bit, back and front. My edge looks brand new!! This is the only case I will use. I highly recommend if you want the best protection !!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best of the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It’s double layered with protection. first it has a hard shell cover that hold firmly and sturdy. The second layer is the silicon cover to protect the hard shell. I’ve dropped my phone about 5-7times at all angles, flat front screen, corners and back side and not a single crack or dent was on my phone or case. I highly recommend this otter defender case. Worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 3 out of 5 stars

    They need a fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good protection for the IPhone X fits great. The Real Tree Camo comes off to easy, if it Rubs on something it will Rub right off. It’s like they forgot to put a final coat of protection on it. I have had the case for less than a month.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Moran,

      Yikes, looks like that Camo pattern just wasn't ready for the pressure of protecting your iPhone X! We apologize that this is happening, and our handy Otters would love to fix things up with a warranty claim. Please feel welcome to call them at 1-855-688-7269, and they'll take care of this cosmetic casualty by sending you a brand new case!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Good but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the case for a day and as much as I want to like this case I’ve noticed one big flaw. The inner plastic pieces bends and flexes so it worries me it will scratch the phone. Being that the phone is relatively expensive I do want to protect it from any damage. It is thinner than previous models, I will give it that and I do like how there is no built in screen protector to allow better use of the screen. But with that I just don’t think I can trust the plastic on the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey MedField,

      Sorry to see that this Defender series is having trouble earning your trust! It is certainly strange that that this plastic seems to be warping, and our handy Otters would love to fix things up with a warranty claim. Please feel free to call them at 1-855-688-7269, and they'll send you a brand-new lid/base unit to get you back to solid security!

      Cheers,
      OtterBox Customer Service Team otterbox