Customer Ratings & Reviews
- Model:
- 50506BBR
- SKU:
- 6196548
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Defender Series Modular Case's excellent protection and perfect fit for their Samsung Galaxy S9+. Many appreciate its ease of use and the secure belt clip, while some find the added bulk and the lack of a built-in screen protector to be drawbacks. The case's quality and design also receive positive feedback, although some customers mention concerns about the price and compatibility with wireless charging.
This summary was generated by AI based on customer reviews.
Breaks easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first one broke allowing my phone to fall out. Now the second one I have the phone falls out easyly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey pc757pilot,
We're very sorry to see that you've been experiencing bad luck with the Defender series! This is certainly odd, and our private Otter investigators would love to take a closer look to see what's going on. Please feel welcome to give them a call at 1-855-688-7269, and they'll solve this conundrum in practically no time at all!
Best,
OtterBox Customer Service Team
expected a lot more for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the clip broke within 2 days. good thing BB let me exchange!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there jameyc5,
While we're bummed to hear that the Defender belt clip broke, we're so glad that Best Buy was able to get things back on track! We're positive that this holster should stay tough for a long time to come, but if you do run into any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always more than happy to help out!
Cheers,
OtterBox Customer Service Team
Does not fit S9+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like Otter products & normally they fit with no issues. I tried putting it on my phone & it would not snap on. It hit 2 buttons in the process and started the rooting process - powered off before it wiped out my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AGift,
We so apologize that this Defender series isn't best buddies with your Galaxy S9+ like we expected! This is definitely strange, since the unit was specifically fashioned to work seamlessly with that device. If you're willing to give this another shot, we'd love to send you a warranty replacement, so please feel welcome to call our wonderful Otters at 1-855-688-7269. They'll set up a claim and get you back on track to smooth protection in no time!
Cheers,
OtterBox Customer Service Team
Falls Apart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter Box has gone down hill in product satisfaction. Dropped my phone one time from less than a foot from the ground and the case cracked. Now it sits on my desk and Otter Box refuses to replace it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Wolf,
We're so sorry to hear that this Defender series cracked after experiencing an intense drop! We're not sure where the miscommunication happened, but our friendly Otters are always happy to get a warranty claim rolling. Please feel free to give them a call at 1-855-688-7269, and gladly do what they can to help out!
Cheers,
OtterBox Customer Service Team
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case did NOT protect my phone well. It works for some drops, but if something drops on the phone itself, game over....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Robert,
We're so sorry to see that your Galaxy S9+ was attacked while under the vigilant protection of this Defender series! We put our cases through an extensive amount of testing to ensure that they provide the best device security possible, but unfortunately, certain situations can be subject to unique risk factors, some of which are beyond our control. Although our warranty is not transferable to the Samsung device itself, our friendly Otters would still very much like to send you a brand-new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to give them a call at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. Granted it was the only case that we could get due to the fact the phone was so new
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jay007,
Sorry to hear that you're feeling so uncertain towards this Defender series! What exactly about the product is giving you pause? Our friendly Otters would love to grab a few more details to see if they can provide any assistance, so please feel free to give them a call at 1-855-688-7269. We'll be more than happy to help out!
Best,
OtterBox Customer Service Team
Don’t like this phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very billy and unappealing it just takes away from the phone design
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Keke,
We're bummed to see that you're not loving the style of this Galaxy S9+ Defender series! If you're looking for a case that can dress up your device and show off your phone, we would recommend the Symmetry series. The Symmetry sports a clear, yet protective design! Take a peek via the link below, and reach out to us at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s9-clear/6196556.p?skuId=6196556
Best,
OtterBox Customer Service Team
No good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last. Terrible. This cas does not hold up
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jev01,
"Terrible" isn't exactly the word we're hoping for with this Defender case, and we're truly sorry about your disappointment. Our cases are tough but they're not the "be-all-end-all." The good news is we are always happy to send you a brand-new warranty replacement. Feel free to give us a call at 1-855-688-7269 and we'll get you back on track to stellar security!
Best,
OtterBox Customer Service Team
Case doesn't cover all of phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The side are not covered by case 3 weeks 3 new covers
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Oops,
Sorry to see that you're feeling slightly hesitant towards the Galaxy S9+ Defender series! This specific unit was intentionally designed to strike the perfect balance between solid security and full device functionality. The edges of the case are constructed to both protect the phone as well as provide complete access to the curved screen itself. Should you have any further questions on this, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll happily dive into some answers!
Regards,
OtterBox Customer Service Team
Defender case otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible case the rubber doesn't want to stay on!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dyta,
We're sorry to see that the outer silicone on this Defender series doesn't seem to want to stick around! This isn't something we typically see with this product, and our friendly Otters would love to restore your epic protection with a simple warranty claim. Please feel welcome to buzz them at 1-855-688-7269, and they'll send you a brand-new rubber slipcover - stat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
S9 Plus phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox looks nice and would look god with the phone inside however its stated on its site that it comes with a screen protector and upon receiving it today it did not come with a screen protector.
I would recommend this to a friend - Pros mentioned:Protection
Best protective case I've had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this otterbox for about a year now, and it's the best protective case I've had. I've dropped my phone enough times to say that it's never been damaged even though I've always thought it'd get a scratch or crack from falling, yet this otterbox has protected my phone so amazingly that my phone is still in great condition.
I would recommend this to a friend - Pros mentioned:Protection
Always Satisfied With Otterbox!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third otterbox I have had for my previous three phones. At the time of upgrade to newer phones this product is a good investment to protect your phones. My phones look like new after 12 - 18 months of wear, tear, and many drops. Very durable, does it's job well. No other product in this field performs better.
I would recommend this to a friend - Pros mentioned:Protection
great cases
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All in all, the Otterbox Defender is an average tough/protective case for your samsung galaxy s9 plus. It will protect your iPhone 6 from daily bumps and drops but don't forget to clean it every once in a while.
I would recommend this to a friend Does not fully protect phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought my phone 3 weeks ago and purchased the defender case at the same time. The case was put on the phone in the store before I walked out. In other words it has never been out of the case since purchase . But the one area of the phone that is not protected is where the camera/fingerprint scanner is located. I have a big chip on my phone where the fingerprint scanner is located and it is bothering me . How it got there I don't know. But Otterbox should try to find a way to protect this area of the phone instead of leaving it exposed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there junk,
We're genuinely sorry to see that your experience with the Galaxy S9+ Defender series has not quite met expectations! We intentionally decided to leave the fingerprint scanner area exposed in order to provide the best, most uninterrupted access to the scanner possible. If you have any further inquiries on this, please feel more than welcome to give our wonderful Otters a call at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No screen protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless case. Doesnt protect the screen. I dropped a couple inches onto the screen, now my phone that im still paying off has a cracked screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Aj253,
We're genuinely sorry to hear that your Galaxy S9+ suffered from a fatal accident while under the tough security of the Defender! We test this case extensively to ensure that it meets our high standards of protection, but unfortunately, every drop falls prey to a number of different circumstances and variables, some of which are beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
Although our warranty does not extend to the Samsung device itself, we would still love to set you up with a brand-new OtterBox in the event that your current one was also somehow jeopardized during the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set this up for you!
Sincerely,
OtterBox Customer Service Team