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Customer reviews

Rating 4.7 out of 5 stars with 1513 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,513 reviews
  • Rated 5 out of 5 stars

    Best otter box for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a cheaper phone otter box and I hated it. I came to BB and purchased the one that works best for me. Always find what I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone is great all around. love the camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service with Best Buy was very good and fast and handle with good quality, and the phone is great and no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best cases for any cell phone. Can’t count how many times I dropped my Phone and no scratches or cracks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase that I reluctant to make. However I purchased this phone and was very pleased it has been a good phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for new iPhone users

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dude who helped me explained it perfectly!!!!! I suggest you get this if you love your phone a lot and never wanna break it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe Best Buy goes the extra mile to the products to me, whether by curb side pick up or shipping. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always buy otter box products. With teenagers it’s the only way to protect their expensive phones. Definitely our go to cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is a life saver. I will never buy another cell phone without one. I haven’t dropped my phone since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case for me because I abuse my cell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stuff have always used otter boxes the quality and the customer service speak for themselves one of best in industry!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 years later

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still own this after 2 years it still works well!! Its strong and very durable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box high quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender series is very strong cover for your phone it is bulky Not very attractive however it is one of the ultimate phone protectors out there in the market I recommend it for those working in heavy labor jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should of ordered a case with protective front , I ment to ......next time I will know better

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    expensive but probably worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have used otter boxes on other iPhones in the past. No screen protector on this version should've cut the price of this product by $20. My case has also started squeaking, don't know why.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi car048,

      We apologize that this Defender Series Pro seems to be providing squeaky security lately! It sounds (literally) like that case might be dealing with a misalignment issue, and our Otter mechanics would love to step in and fix things up. Please don't hesitate to give them a ring at 1-855-688-7269, and you'll be back on track to premium protection before you know it!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Awesome phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. The pictures are incredible. Would definitely recommend this phone to anyone looking to purchase a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my case and I will always recommend Best Buy... wat more can I say cover are cheaper then the phone company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone you can get don’t waste your money on different cases day one get this case you won’t need another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great phone protector. New updated phone design/built with this otter box but still same durable protectant as before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought iPhone max case same company. I want give try for my brother his iPhones XR. I seen ton of my coworker using this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is my go-to case! Not only are they durable, their Guest Service is top notch! I buy one every time I buy a new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for protecting new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case to protect my sons new phone he got for Christmas. Love it so far. Looks great! Fits great! My son loves it!

    I would recommend this to a friend