Customer Ratings & Reviews
- Model:
- 51191BBR
- SKU:
- 6287824
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.
This summary was generated by AI based on customer reviews.
Love the screen size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my phone . Would recommend it to anyone looking for a phone.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal online!! Delivery was free too! Easy to order and good price
I would recommend this to a friendEasy to Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great phone case. Fits snug on the phone. Material feels great
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and a good long lasting case for your iphone
I would recommend this to a friendWorks great to protect my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter box brand has always served us well in protecting our phones.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case has been great. Will update review after I have had it a while.
I would recommend this to a friendGood upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love otter box cases they are very strong and protect my phones great
I would recommend this to a friendWorks very well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my kid's phone. He loves it. Yup need more characters
I would recommend this to a friendOtter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been purchasing otter boxes for years and really like them
I would recommend this to a friendGreat case for your phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sturdy and does not let the phone feel any impact.
I would recommend this to a friendLike case a lot. Very durable so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a Little over priced though in my opinion.
I would recommend this to a friendGreat case for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection. Not frilly but at least my phone is safe.
I would recommend this to a friendIt's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that this was a waterproof case being the Defender Series Pro. I am very disappointed that for the price I paid that it is not waterproof. I am looking at the Lifelock series because I know they work and are cost less than the Otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about any disappointment with your Defender Series Pro case. None of our cases are currently waterproof. We try to ensure our case descriptions accurately inform you about the features of the case, so we'll be sure to pass your feedback about the confusion passed up the ladder.
Best,
OtterBox Customer Service Team
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product because is good to cover you phone
I would recommend this to a friendVery Nice Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description on the Best Buy website is misleading. The front of the case is open, not enclosed. It is a good case otherwise. I would recommend it if you don't want the front covered. It is a solid case and easy to install.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any confusion with your recent Defender Series Pro purchase. Our Defender Series cases for many of these new devices don't come with an included screen protector, as the displays on these new phones tend to perform best without the addition of a built-in screen protector. That being said, your case is totally compatible with Alpha Glass and Amplify, both of which provide much greater touch reactivity than we could get with a built-in screen protector. Check Alpha Glass right here at Best Buy: https://www.bestbuy.com/site/searchpage.jsp?st=iPhone+XR+alpha+Glass&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys
For more information about Amplify, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Screenless edition is dumb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like that it doesn’t protect the screen, I have always gotten the Otterbox Defender series cases and they’ve always had a screen protector or cover before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the design of this new Screenless Edition Defender Series case. After extensive testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, the Defender Series is now compatible with Amplify and Alpha Glass to leave your phone protected in a way no Defender Series of the past could! Give us a ring at 1-855-688-7269 if you'd like to learn more about those screen protection options.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Did not come with screen protection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ibgotnthis screen protector because the online description said this one came with a screen protector as well. But there. Was no screen protector with this one. Disappointed and wasted time to go pick up the item and then also had to make a second trip to return it. Bought a separate screen protector from online and also awesome Spigen case with kick stand. All for less than the cost of this screen protector.
No, I would not recommend this to a friend Just too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband recently replaced his iPhone 6 with an iiphone XR (after an unfortunate accident). He purchased this Otterbox to avoid future damage. We have always used holster phone cases with a front and back - you can find relatively inexpensive ones on Amazon. He decided however, to give this pricey Otterbox a try. He is already regretting this choice...it just makes an already larger phone too clunky. We'll be replacing this with our inexpensive Amazon alternative in the near future.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Manelady,
We apologize that this Defender Series Pro ended up being just too cumbersome for your comfort level! This case is specifically designed with multiple layers in order to ensure the best phone protection possible. While the thicker style might initially feel a little larger than life, you can rest assured that your husband’s phone should stay safe and secure for a long time to come!
That being said, if you’re looking for something that offers sleeker security, we would recommend our Symmetry series. The Symmetry does not include a belt clip holster, but it does provide premium protection in a slimmer style. Feel free to check it out via the link below, and give our helpful Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-clear/6287821.p?skuId=6287821
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have screen protection included and I had to buy separate. The box did not mention that though
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We apologize this Defender Series Pro case left you looking for more! We decided to fore-go the built-in screen protector to allow clear-cut, direct access to the curved display. Although we understand how this may feel vulnerable, rest assured, we're confident this case should safeguard your investment for a long time to come.
If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
My phone still broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone by accident and I’m not that tall and it still broke the screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro case. While our cases are tough, there are some variables that are still unpredictable. Though we can't replace the device itself, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team