Customer Ratings & Reviews
- Model:
- 51533BBR
- SKU:
- 6298611
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.
This summary was generated by AI based on customer reviews.
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very durable........................
No, I would not recommend this to a friendCase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my dad he loves the extra protection...
I would recommend this to a friendGreat new cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the new XS Max and needed a new cover
I would recommend this to a friendBest gadget protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is OK British crown chakra prove that resistant but the clip for the stand is very fragile week and it’s going to break eventually
I would recommend this to a friendAwesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best I have used in years!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Protection
Good case until you get a better one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect the whole phone. It’s good for dropping small distances but not for protection from dust and water.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey ky2k,
We sincerely apologize that you're feeling slightly let down by this Defender Series Pro for the iPhone Xs Max! This case is intentionally engineered to provide the best drop protection possible, as well as an antimicrobial defense. Unfortunately, the unit does not claim to offer extreme dust protection, or any waterproof protection. If you have any additional questions on this, please feel welcome to call our reliable Otters at 1-855-688-7269. They're always thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Great fit and function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's not much to say this phone case fits as it should and performs top of its class. I personall find it to big to use the belt holster.
I would recommend this to a friend- Cons mentioned:Weight
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case add weight to the x max and I don’t like the way it doesn’t show the apple logo on the back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Axceus,
We don't want to jump to assumptions here, but based on your review, it sounds like you might be looking for a case that provides slim security while also showing off the Apple logo on the back of the device. If this is the case (pun intended), then we think we might have the perfect thing for you!
We apologize that the Defender Series Pro didn't end up checking all of your boxes, but going forward, we might suggest taking a look at our Commuter series. The Commuter is sleeker than the Defender Series Pro, and also sports a vanity window on the back specifically built for the Apple symbol. Check it out by clicking on the link below, and if you have any questions, our awesome Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-xs-max-black/6287800.p?skuId=6287800
Best,
OtterBox Customer Service Team
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case is awesome, strong and rugged, have dropped this $40 case several times with a $1400 Iphone in it and no damage so far lol,
I would recommend this to a friendRugged but a little Bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a rugged enough case but it is a little bulky. It is really tight in the dash phone holder I had my life proof case in.
I would recommend this to a friendProtected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case - a little bulky but at least I know my iPhone XS Max is protected. Also nice that it includes a holster w/belt clip.
I would recommend this to a friend- Cons mentioned:Bulk
Very durable case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very durable, but also very bulky. It is compatible with wireless charging.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joseph,
We're sorry to hear that this Defender case hasn't been the best fit for you! Although it does offer a more rugged look, we are confident this case should keep your phone safe and sound for a long time to come.
If you're looking for a more streamlined fit, the Symmetry case is perfect for you. Please feel free to check it out here https://www.bestbuy.com/site/otterbox-symmetry-series-clear-case-for-apple-iphone-xs-max-stardust-silver-flake/6287806.p?skuId=6287806
Please don't hesitate to reach out to us at 1-855-688-7269 with any further questions or concerns you have. We're always happy to chat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Weight
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is too bulky and hard to hold with one hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BigDogg1,
We apologize that this Defender Series Pro is feeling a little too bulky for your comfort level! If you're searching for something that strikes a balance between premium protection and sleek style, we would suggest taking a peek at our Symmetry series. The Symmetry incorporates a slim, one-piece design that still offers awesome drop protection! Feel free to follow the link below to check it out, and if you have any additional questions, just give our delightful Otters a ring at 1-855-688-7269. They're always glad to provide further assistance!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-tonic-violet/6287820.p?skuId=6287820
Kindly,
OtterBox Customer Service Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clip was missing. I will be taking it back for a refund...I’m sure it would be a great product if all parts were there
I would recommend this to a friendCased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always liked the Otterbox series. As a truck driver I needed a case that was durable.
I would recommend this to a friend- Cons mentioned:Screen protector
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not happy about not having a cover for screen like previous models
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ron8283,
Our apologies that you're feeling unhappy with the screenless style for this Defender Series Pro! We decided to deviate from the traditional path with this model in order to maintain full device functionality with the device, especially with the curved display. We didn't want customers to feel like they would have to choose between successfully using their phone, or protecting it.
Not to worry - you can be certain that this case still passed all of our extensive tests to ensure maximum drop protection. If you have any further inquiries or comments, please don't hesitate to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
good solid phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Defender case is to protect my Apple Iphone. I have been using these products for years and recommend.
I would recommend this to a friendGood case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is good and serves the purpose, just wish it was less bulky and lighter!
I would recommend this to a friendGreat phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a auto mechanic and this case works perfectly I’ve dropped it on several occasions and no problems
I would recommend this to a friend- Cons mentioned:Price
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found it cheaper elsewhere after purchase Made in China
I would recommend this to a friend