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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $59.99

Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,316 reviews
  • Rated 4 out of 5 stars

    Great phone case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my new iPhone XS max. Is does a good job protecting my new phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is good but they need to redesign them so that the clips don’t break so easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    otter boxes are always great it hasn't failed me. Easy installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very secure case but started to make noise and does not feel it is as secure as it should be

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good phone. I like the big screen. Facial recognition is awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great otter box case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super awesome otter box rocks! I would give this item 4 stars for sure

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outer box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this brand!!! They never disappoint and has protected my phone for years now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Im happy with my ottterbox apple case purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but the soft cover loses its integrity quite a bit over time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok problems every time I lose signal. I have to restarts each time

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told this holder would do the job and it did not

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent case for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for the money you’re paying, holding up well with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This defender is ver durable and can save the phone from sudden drops.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Big, Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is crazy hard to get on and even harder to get off! It is big, bulky and does not allow for putting it in a pocket. It is also hard to get the phone in and out of the holder you clip on your belt. It is also CRAZY expensive!!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi KayCee,

      Our apologies that this Defender Series Pro just isn't matching up with your style so far! While the additional layers and cost should certainly prove their worth over time, if you're looking for a case that provides sleeker security, we would suggest taking a peek at our Symmetry series. The Symmetry is one of our slimmer designs, and is still engineered to offer premium drop protection! Feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-black/6287811.p?skuId=6287811

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Great for the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product it is very durable and it keeps it safe with kids

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Third iPhone with an Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third iPhone with an Otterbox protective case. Love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of flimsy to bulky not that sturdy will look for aother 1

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case does the job perfectly not a cheap product great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality product, all family smartphone have an otter box case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is decent but is making noises, only had for about a week.

    I would recommend this to a friend