Customer Ratings & Reviews
- Model:
- 51533BBR
- SKU:
- 6298611
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Defender Series Pro Case's exceptional protection and high-quality construction. Many appreciate the case's snug fit and stylish design, while some find it a bit bulky or heavy. The lack of a screen protector is a common point of concern for customers. A belt clip is a welcome addition for some users.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product , very secure better than my other cases
I would recommend this to a friendGets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy case has handled drops well, definitely recommend
I would recommend this to a friendgreat case for the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have been a customer for several years no disappointment
I would recommend this to a friendVery good camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a very good product The speed is extremely fast.
I would recommend this to a friendGreat Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Duriablty of case is awesome. Holds up to its name.
I would recommend this to a friendFace recognition is good on this phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son like this phone. He liked the face recognition
I would recommend this to a friendNot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otter did not come with the front protector! Couldn’t believe for all that money! Need to buy a separate front for it! I have bought many of otters in the past and never did I have to buy another piece for my phone! Won’t ever buy again!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jan!
We're sorry for any disappointment with your new Defender Series Pro case! Our engineers determined that the best way to interact with the screen of this phone would be without the addition of a built-in screen protector. That being said, your case is completely compatible with Alpha Glass or Amplify! If you have any questions about your case, please give us a call at 1-855-688-7269, and our amazing CS Otters can get you taken care of.
Best,
OtterBox Customer Service Team
Case grips what ever it is set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case works great ... I have an iPhone XS Max so it was vital for me to get a case but it’s too big in general (because the phones so big) so pulling it in and out of my pocket pulls my whole pocket out as well as any thing in it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tugboat!
We're sorry to hear that you aren't loving your new Defender Series Pro case! If you're looking for something a little sleeker, we'd suggest checking out our Symmetry Series case. That has a slim, pocket-friendly profile, yet still boasts the drop protection OtterBox is known for! See more about that case, here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-black/6287811.p?skuId=6287811
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Horrible Design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Otterbox would leave perfection alone. The lack of screen cover does not make this a desirable option. I prefer the new Lifeproof over this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! Our engineers determined, after extensive design testing, that the display of this device would function best without the addition of a built-in screen protector. That being said, our testing has shown that this case still provides the same level of drop protection that its predecessors did. Additionally, if you're looking for premium protection never provided by any Defender Series cases of the past, this screenless Defender Series is the only Defender that is compatible with Amplify and Alpha Glass! Give us a ring at 1-855-688-7269 to learn more about those protection options.
Best,
OtterBox Customer Service Team
Ok Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed with this case. I've had symmetry cases in the past, but this one seemed cheaply made compared to the others. And my phone did not feel protected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi dhlav119,
We're very sorry to see that this Defender Series Pro doesn't seem to be holding up to expectations set by your previous Otter experiences! We definitely understand that changing to a new style of case can sometimes take some getting used to, but we're confident that after a brief acclimation period, the rugged protection of this Defender should start to feel normal!
However, if your heart is set on the Symmetry series, we do also offer that for the iPhone Xs Max. Please feel welcome to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-clear/6287817.p?skuId=6287817
Sincerely,
OtterBox Customer Service Team
Thick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be sturdy case. But it’s way to bulky to use all the time. You may want to invest in a 2nd case something a little slimmer for going out.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Roger1,
We apologize that this Defender Series Pro feels a little too rugged for your tastes! If you're looking for something a little sleeker that still offers excellent protection, we would suggest taking a peek at our Symmetry series. The Symmetry is slimmer than the Defender, but should still keep your iPhone safe and secure. Feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-clear/6287817.p?skuId=6287817
Sincerely,
OtterBox Customer Service Team
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the case but it broke and otterbox never sent me another one after filling out the report.
I would recommend this to a friendclip broke within a couple weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this otterbox and the case its self is nice.. the clip is too weak and broke within a couple weeks of having it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi neak1418,
Uh oh - sounds like this Defender Series Pro holster had a rough couple of weeks! Luckily, our awesome Otters are ready to help out. Simply give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling right away. You'll have a brand-new belt clip in your hands in no time!
Warmly,
OtterBox Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to use wireless charging . The big thing I have against this case is the clip snapped right into .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Colred,
We're sorry to hear that you're feeling slightly let down by this Defender Series Pro! It is odd that the case is struggling with wireless charging, since it tested to be compatible with most Qi wireless chargers. For best results, we typically recommend using the wireless charger in the horizontal, or landscape, position. If you continue to experience issues, please feel welcome to call our friendly Otters, and they'll be happy to help troubleshoot this!
As for the belt clip holster, we apologize that it's not working out for you! We would love to grab a few more details to see how we can help, so don't hesitate to reach out to us at 1-855-688-7269. We'll be happy to take a closer look!
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects the phone but the finish wears off over time.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 3 stars because nothing is covering the front like the old otter box cases
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Luke,
We're sorry to see that the new screenless style for the Defender series knocked some points off of the overall score! We intentionally decided to forego the built-in screen protector on this version in order to accommodate the curved infinity display. Rest assured, that case still passed all of our intense drop-protection tests, and we're confident that it is prepared to keep your iPhone Xs Max safe! If you run into any other questions going forward, please don't hesitate to call our friendly Otters at 1-855-688-7269. They're always excited to provide assistance!
Regards,
OtterBox Customer Service Team
Wore out
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great but it wore out fast. And the clip case didn’t work well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're sorry to hear that you aren't loving that Defender Series case! It's odd to hear that it wore out so quickly. The good news is, we have a stellar warranty, so we're more than happy to get you set up with a replacement case. Give us a call at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
Sturdy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues, durable and fashionable case that is compact
I would recommend this to a friend- Cons mentioned:Screen protector
Where is the rest of it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box use to give you so much more with the case purchase now you get no screen protect or belt carrier for the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series Pro! After extensive design testing, our engineers determined that the best way to interact with the advanced display of this device was without the addition of a built-in screen protector. Additionally, that case is compatible with Amplify and Alpha Glass, which can provide your phone with protection never before offered by any Defender Series cases of the past.
Your case should have definitely come with a holster, however, so please don't hesitate to reach out to us through the link below to get that remedied.
Contact us: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Didn’t live up to its rep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Short and sweet.....phone was still damaged after being dropped......too much of a hassle to replace instead of being able to go to the store.....gave it two stars because it could’ve been a defective one out of the bunch.....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gift,
We're truly sorry to see that your iPhone XS Max retained some damage during a fall in the Defender Series Pro. We do test our cases extensively to ensure maximum device protection, but unfortunately, every drop is exposed to a number of different dynamics and angles, some of which fall beyond our scope.
While our warranty does not extend to the Apple product itself, we would still love to set you up with a brand-new OtterBox in the event that yours was somehow jeopardized. We promise that it’s not too much of a hassle! Just give our friendly representatives a quick call at 1-855-688-7269, and they'll set up a claim for you in practically no time at all!
Sincerely,
OtterBox Customer Service Team