Customer Ratings & Reviews
- Model:
- 77-62373
- SKU:
- 6361030
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.
This summary was generated by AI based on customer reviews.
kinda sad it only lasted about a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case wore out in about a year of use which is sad cause its a good protective case
I would recommend this to a friendDroptheprice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case several times and I do like the durability, however it's not worth $70
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dooped,
We're so sorry you're feeling as though the price of this Defender Series Pro case isn't quite in line with the overall quality it adds to your Galaxy experience. We take pride in our products and offer a limited lifetime warranty on every case we make. If you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd love to chat.
Best,
obcst
Average durability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke simply plugging in my charger. I expected a lot more from this brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi 1stNote,
We're so sorry this Defender Series case didn't get a chance to prove itself!
We'd like to show you this was just a fluke with a brand-new warranty replacement which we trust will be better able to withstand the pressures of protection. Please feel to click on over to our online Support/Warranty page and we'll take it from there!
Best,
OtterBox Customer Service Team
issues getting off of phone to put in sim card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.need to explain better had issues getting it off to put in sim card.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having issues with getting your case removed and reinstalled! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you ever need some tips, feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
On/off button issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on/off burton is hard to push but generally like the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the power button on your device while it's in that Defender Series case! Often times those buttons will get a bit easier to press after a bit of use. If that never gets any easier, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Simply give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should come with a screen protector also for the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any frustration with your Defender Series case! After extensive design testing, our engineers determined that this case would function best without a built-in screen protector. Our tests have shown that this case is just as protective as its predecessors. We'll be sure to get your feedback passed up the ladder! In the meantime, if you run into any issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Looks Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new plum color. Hare the new plastic material the case is made of. I prefer the tough rubber matterial they used in the case I purchased in 2019.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series Pro for the most part! We appreciate your feedback about the feeling of your slipcover, and we'll be sure to let our design team know about your experience. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black back didnt hold up. Cracked after a small fall. So upset. Phone also has small crack in corner. So its eh.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to replace your damaged case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Purchased on a/27/2019
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken having to pay otterbox now to send me a new and this is a 75$ case when I pre ordered bestbuy for 3 days said didnt exist yet and had to process 3 different times waiting for a order and it was in the store the whole time but good company crappy product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series Pro case broke so soon. We assure you this is anything but normal. The good news is we have a stellar warranty that covers these kinds of things. We collect that shipping and handling fee, so we can process your warranty claim hassle free to you. You should be enjoying that brand-new case in practically no time at all. In the meantime, if you have any further questions or concerns, give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect, very durable, and is made of high quality materials
I would recommend this to a friend Flawed design around pen hole
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 4 of these ones and all of them broke within a week... phone cracked too. Case design is flawed around the pen hole.... not enough protection, not thick enough....
No, I would not recommend this to a friend