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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1770 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,770 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This was recommended by the guys helping me buy my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good solid case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case seems to distort sound quality other than that it's a good tough case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok phone price to high.. just use to Androids an like the Samsung notes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes holding the phone easier. My wife loves it. Love otterbox

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better fit than the Note 8 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the feel and edge design better than note 8. Pleased with protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted points. So I will type nonsense I want points.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    still good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these where front and back but not front. still good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but it was not what I was looking for but I do recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good casr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product downfall the clip is a little loose

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s was I needed to protect my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service was great in helping us, I got what I needed,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and good fit. Solid protection from drops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great case for the job I do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD CASE AND DEPENDABLE .....................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great against impact! Dropped it quite a few times already.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for a family member. They love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Strong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Style and stability , great options, love it, buy it again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bounces off ground with no phone damage. Good tough case

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 4 of this ones and all of them broke within a week... phone cracked too. Case design is flawed around the pen whole.... not enough protection not tick enough....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello,

      We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started. OtterBox

  • Rated 3 out of 5 stars

    Broken clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clip broke on it after 1 year. I was very disappointed, I bought it for both the case and belt clip. I thought this had a warantee but guess not. Too expensive for no warantee.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Defender Series holster! The good news is, we have a great warranty, so we'd be more than happy to get your belt clip replaced. Feel free to call us at 1-855-688-7269, and we can get your warranty claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Phone box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the otter box I already have one on my phone but what’s up with this no face cover. Don’t we pay enough money for it. Now got to get cover which is another 20-30.00 more

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series case! After extensive design testing, our engineers determined that many of these newer displays actually function best without the addition of a built-in screen protector. We'll be sure to get your thoughts passed up the ladder, though!

      If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Not so protected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rear part of the phone may be protected, but the front is fully exposed. The front bumbers really do nothing to protect. I would look at another product with better protection. This one is too expensive for what it does to protect.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Rich!

      We're sorry to hear about your disappointment with your Defender Series Pro case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Our engineers determined that the best way to interact with the display of that device was without the addition of a built-in screen protector. If you run into any other issues with that case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox