Customer Ratings & Reviews
- Model:
- 77-62373
- SKU:
- 6361030
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.
This summary was generated by AI based on customer reviews.
The phone holder snaps off my belt
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone holder is of poor quality and has sent my phone driving down into the hard floor twice in just two weeks of ownership of it. Will not buy this phone case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Robby,
We're so sorry this belt clip isn't doing its job. We assure you this is anything but normal. We'd love to take things from the top with a warranty replacement which we trust won't have such problems going forward. Please feel free to click on over to our Support/Warranty page on our OtterBox website, and we'll get you back on track to sturdy side security!
Best,
obcst
Poor cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case that covers my volume button will not seat correctly, therefore, every time I press the button it has a snapping sound and you can feel that it has slid off the button.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Leslie!
We're sorry to hear that your Defender Series case isn't lining up properly with your phone! That's definitely frustrating. We'd recommend reinstalling the case as that might help to get things lined up a bit better. If that doesn't help, please give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Decent case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Defender Series Pro Case for my Samsung Note10+5G. Too expensive for the quality of product. The rubber casing is already starting to come loose.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Drummer!
We're sorry to hear that your Defender Series slipcover seems to be marching to the beat of a different drum right now! The good news is, we have a stellar warranty, so we're more than happy to get you a slipcover that is more in tune with the rest of the band. Give us a jingle at 1-855-688-7269, and our amazing CS Otters can get to composing a new warranty claim for you.
Best,
OtterBox Customer Service Team
kinda sad it only lasted about a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case wore out in about a year of use which is sad cause its a good protective case
I would recommend this to a friend- Cons mentioned:Screen protector
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case on my phone because I broke 2 other ones . I didn’t like the case because it’s to big and too bulky to fit in my pocket. The most important part of the phone is the screen which is not protected at all unless the out case is on it. I had my phone in my pocket along with my keys and it busted my screen. Do not recommend this case unless you buy a screen protecter
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro case. While our cases are designed to greatly reduce the risk of damage to your phone, there are still some variables that can't be predicted. We'll be sure to get your feedback passed up the ladder to our design team. If anything happens to your case, we do have a great warranty, so don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Avoidtooexpensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holsters constantly break, worthless. They are made poorly
No, I would not recommend this to a friendPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decwnt case doesn't make phone too large for an already large phone. Covers the edge of the phone just enough as well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry you're not loving the fit of this Defender Series Pro case. If you're looking for something a little more streamlined, please feel free to check out our other cases on our OtterBox website!
Best,
OtterBox Customer Service Team
otter b
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this phone case for my new phone..it broke with in month, but i got a replacement from the manufactory ..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. We're glad to hear that our helpful CS Otters were able to get you taken care of with a replacement case! If you run into any issues with your new OtterBox, please don't hesitate to reach back out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Broken peices.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and had to return. one of the peices broke off. outside of that it seemed like a fine case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future. Keep in mind, if you ever have any other issues with an OtterBox product, we have a great warranty, and we're more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
otterbox
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I bought 2 of these and they failed. Mine cracked on the bottom when I dropped it getting out of the car. My wifes broke when she dropped it coming in the house and it shattered her screen as well. I will never buy an otterbox again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CJ1993,
We are truly sorry that you did not have a typical OtterBox experience with both of those cases. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your wife’s phone is beyond the limitations of our warranty, however, we would very much like to offer you both new OtterBox cases. Please feel free to reach out to our friendly Otters at the following link.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Just ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Distorted sound when bass boosted. Whats the point of having bass booster then?
No, I would not recommend this to a friendEhhhhhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is an okay case it doesn't protect your phone how it suppose too still crack the back of my phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Droptheprice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case several times and I do like the durability, however it's not worth $70
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dooped,
We're so sorry you're feeling as though the price of this Defender Series Pro case isn't quite in line with the overall quality it adds to your Galaxy experience. We take pride in our products and offer a limited lifetime warranty on every case we make. If you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd love to chat.
Best,
obcst
Average durability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke simply plugging in my charger. I expected a lot more from this brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi 1stNote,
We're so sorry this Defender Series case didn't get a chance to prove itself!
We'd like to show you this was just a fluke with a brand-new warranty replacement which we trust will be better able to withstand the pressures of protection. Please feel to click on over to our online Support/Warranty page and we'll take it from there!
Best,
OtterBox Customer Service Team
I expected better form Otterbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hard shell had jagged edges and would end up cutting my finger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joshie,
We are sorry that this Defender Series Pro Case is giving you some unusual comfort issues. It was designed for ultimate protection and ease of use. We definitely didn't have any jagged edges in mind. We’d like to get more details to see if we can help. Feel free to contact us at the link below and we’ll assist in any way that we can!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
issues getting off of phone to put in sim card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.need to explain better had issues getting it off to put in sim card.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having issues with getting your case removed and reinstalled! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you ever need some tips, feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Still No Screen Protector Included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find it difficult to believe that, after all this time, a company of Otterbox's reputation couldn't have invented a screen protector to include with their Samsung curved-screen telephone cases. Absolutely ridiculous, for the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry for any frustration with your new Defender Series Pro case. Our engineers determined that many of the displays on these newest devices will function best without the addition of a built-in screen protector. That being said, we've put all these cases through hundreds of hours of testing and found that they are still providing the same level of protection as their predecessors. Additionally, if you're looking for an extra level of defense, this case is totally compatible with Alpha Flex. Give us a ring at 1-855-688-7269 to learn more about those screen protectors!
Best,
OtterBox Customer Service Team
On/off button issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on/off burton is hard to push but generally like the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the power button on your device while it's in that Defender Series case! Often times those buttons will get a bit easier to press after a bit of use. If that never gets any easier, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Simply give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should come with a screen protector also for the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any frustration with your Defender Series case! After extensive design testing, our engineers determined that this case would function best without a built-in screen protector. Our tests have shown that this case is just as protective as its predecessors. We'll be sure to get your feedback passed up the ladder! In the meantime, if you run into any issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Not as good as previous versions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to it. Quality is not as good as previous versions.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kevin!
We're sorry to hear about your disappointment with your Defender Series case. All of our case designs go through extensive testing to ensure that they are going to live up to the expectations set by our previous cases. If you give us a ring at 1-855-688-7269, we'd love to hear more detailed feedback about your case, so we can get it passed along to our design team.
Best,
OtterBox Customer Service Team