Customer Ratings & Reviews
- Model:
- 77-62373
- SKU:
- 6361030
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.
This summary was generated by AI based on customer reviews.
For phone protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On sale,saved money.cheaper than another store in town
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so glad to hear this. We'd love to get some more feedback on this case and why it only earned a three-star rating. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
Okay...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was squeaking after first week. Went away from case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the squeaking troubles with your Defender Series case! That's not an issue that we've heard about a lot, but we'll be sure to get your feedback passed along. That is something that might smooth out with some more use. That being said, if it doesn't improve, give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not really protect your phone. The plastic inlay breaks easily, thus giving it no protection. You can barely bump this case and it breaks, along with your phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! It's odd to hear that your case is breaking so easily, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can start your warranty claim.
Best,
OtterBox Customer Service Team
Looks Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new plum color. Hare the new plastic material the case is made of. I prefer the tough rubber matterial they used in the case I purchased in 2019.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series Pro for the most part! We appreciate your feedback about the feeling of your slipcover, and we'll be sure to let our design team know about your experience. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black back didnt hold up. Cracked after a small fall. So upset. Phone also has small crack in corner. So its eh.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to replace your damaged case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Phone pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this product because it offered no camera security slider.
No, I would not recommend this to a friendNoise distortions and cracked backs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hard plastic around the camera lens is not adequately padded on the back glass. If dropped on that area it is a guaranteed crack on the back glass. The case also seems to be poorly designed near the ear speaker. When playing videos/music at full volume it seems to vibrate the case causing distortion.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not totally confident with your Defender Series Pro! Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If removing and reinstalling your case doesn't help with your audio issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Unknown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this product and had to keep it because of the return policy.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone keeps falling out of the case . The case is to loose
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your phone is having trouble staying in your case! Our cases are very precisely designed to perfectly fit your device, so it's odd to hear that yours isn't fitting like a glove. Go ahead and give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Purchased on a/27/2019
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken having to pay otterbox now to send me a new and this is a 75$ case when I pre ordered bestbuy for 3 days said didnt exist yet and had to process 3 different times waiting for a order and it was in the store the whole time but good company crappy product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series Pro case broke so soon. We assure you this is anything but normal. The good news is we have a stellar warranty that covers these kinds of things. We collect that shipping and handling fee, so we can process your warranty claim hassle free to you. You should be enjoying that brand-new case in practically no time at all. In the meantime, if you have any further questions or concerns, give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
It falls off phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok case falls off of phone doesn’t work the best
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Yoyo,
We're so sorry to hear this! That's strange because this Defender Series case should fit your phone seamlessly. Have you tried re-installing it? If this doesn't do the trick, give us a call at 1-855-688-7269 and we'll dive in with some more troubleshooting. If needed, we can easily set up a warranty!
Warmly,
OtterBox Customer Service Team
Phone case is broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber will not stay on Case, and the hard case broke by the pin. It's hard to get rubber back on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having so many issues with your Defender Series Pro case! The good news is, we have a stellar warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
not as good as they used to be
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.otterbox quality seems to have declined . the clip seems cheaper and the whole case seems like they tried to save a few bucks at the cost of quality
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We're sorry to hear about your disappointment with your Defender Series Pro! We greatly appreciate your feedback about your thoughts on the quality of your case, and we'll be sure to pass this up the ladder to our design team. Rest assured that case design has been through hundreds of hours of testing to ensure your phone receives the protection OtterBox is known for. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
I did not buy this item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not buy or even look at this item; I don't know why you are asking me to write a review for it. Please send me a valid cashier's or sales slip for it.
No, I would not recommend this to a friendWore out to fast!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend! I bought this as a gift for a police officer and it wore out too fast.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with that Defender Series Pro case that it doesn't seem to have been able to withstand the pressures of daily use? Just so you know, we've got an awesome warranty in place that can help get your friend a brand-new replacement for a fresh start.
Just have them ping us at 1-855-688-7269 or through the following link, and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Do not buy for Note 10+
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy for Note 10+. Product has already begun scratching up exterior of phone. Buyer beware.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are very sorry to hear that you've had such a discouraging experience with your Note10+ having sustained some scratches while covered by the Defender Series Pro Case. We take every possible measure to ensure our products will help to keep one's device safe from harm, but unfortunately, there are still many unique dynamics at play that prevent us from being able to eliminate all exposure to risk.
If your current case appears to have been compromised in some way, we would be more than happy to help get you set up with a brand-new replacement. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
It sucks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't have the screen protector on it an dust gets in the case easily dont buy for the note 10
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Craig!
We're sorry to hear about your disappointment with your Defender Series Pro!While that case is designed to keep your ports safe from dust and other debris, the entire case isn't 100% dustproof. We'll be sure to get your feedback passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Awful scratches phone, disappointing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful scratched brand new phone, disappointing. Will be returning.
No, I would not recommend this to a friend- Pros mentioned:Fit
Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect, very durable, and is made of high quality materials
I would recommend this to a friend - Pros mentioned:Protection
Double H.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great otter box shell case and clip it protect my cell phone a lot.
I would recommend this to a friend