Customer Ratings & Reviews
- Model:
- 77-63637
- SKU:
- 6361028
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Defender Series Pro Case's excellent protection and good quality. Many appreciate the case's snug fit and ease of use, along with its improved grip. While some find the case a bit bulky and expensive, the overall positive feedback highlights its protective capabilities.
This summary was generated by AI based on customer reviews.
Great case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case works very well and fits well in hand. I like the microbial defense too.
I would recommend this to a friendIt's not a badd phone I'm still trying to learn ho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I get the hang of this phone it might not be bed it is faster than my old phone
I would recommend this to a friendGreat side and back protection.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great side and back protection but, as with most, nothing for the front...
I would recommend this to a friendVery solid case for phone protection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this case for my wife and she's very satisfied with. No complaints
I would recommend this to a friendDon't like how much unprotected space is around th
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't feel that this cover was as good as my other other boxers
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your new Defender Series case didn't live up to your expectations! We'd love to hear some more details about your experience. Give us a ring at 1-855-688-7269, and we can get your thoughts passed up the ladder.
Best,
OtterBox Customer Service Team
Otter cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the black color, but it need to be less bulky. I have a hard time sliding it into my back pocket. And when i add the clip to it, it make it more bulkier. Need to find a way to make it slimmer, but with good protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Defender Series Pro! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. If you're looking for something a bit sleeker, we'd suggest taking a look at our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note10-and-note10-5g-black/6361033.p?skuId=6361033
Best,
OtterBox Customer Service Team
ehh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this case is ok but won't protect from some falls. Broke my phone once and case did nothing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that we're unable to predict. Though we're not able to extend our warranty to the device itself, we'd be more than happy to get you a replacement OtterBox. Feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Different than last one but old phone not a mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New phone case still learning It nice..it great and protects phone well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Steve!
We're glad to hear that you're enjoying your case! If there's anything specific keeping this from being a 5-star experience, please don't hesitate to reach out to our Customer Service Team through the link below. We'd love to pass your feedback along!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
It's okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. I expected it to have a screen cover too but it does nit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nich!
We're sorry to hear about any disappointment with your Defender Series Pro case! After extensive testing, our engineers determined that the best way to interact with the screen of your device was without the addition of a built-in screen protector. We'll be sure to get your feedback passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
False advertising phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description had 9 pictures and on picture 6 it showed that this specific case had 3 parts to it the front screen protector with screen and back hard protector and rubber backing....but I only received 2 parts....the hard backing and rubber backing but no screen protector...and nobody at your customer service or store managers could tell me why it was advertising one thing and getting something else
No, I would not recommend this to a friendNo screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid all the money for a otter box and it didn't come with a screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Scott!
We're sorry to hear about your disappointment with the changes made to that Defender Series case. After exhaustive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. We'll be sure to get your feedback passed up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Wrong case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wrong case...not for my phone. I ordered the wrong case
No, I would not recommend this to a friendDecent case for a little while
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case has worked great for 2 years. However the rubber on the outside of the case is peeling and coming apart and the case prevents the power button from working sometimes. I wished it lasted longer. Time for a new case.
No, I would not recommend this to a friend