Customer Ratings & Reviews
- Model:
- 50961BBR
- SKU:
- 6267209
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
Great case for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case fits well & they stand behind their products if an issue should arise. This is my husband’s favorite case. Whenever he gets a new phone, he gets a new OtterBox case.
I would recommend this to a friendpeace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Utter Box cases; they are so strong, I don't have to worry about my phone breaking. the design is so sleek and love the color. great price to pay for peace of mind.
I would recommend this to a friendOtterbox is tops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Otterbox for the Galaxy Note 9 I have used other brands in the past. I'm glad I tried Otterbox because it is more durable and offers better protection for my.phone.
I would recommend this to a friendGreat case, looks awesome.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides the phone with good protection but leaves the edges vulnerable. Perhaps there are no choice for edge type phones as the edges need to be accessible for fontionability.
I would recommend this to a friendPROTECTION!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case in the world for protecting your Beloved Device I would highly recommend using this brand, Always!
I would recommend this to a frienda great case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love otterbox. I have had otterbox cases on every smartphone I have owned. They are very durable and stand up to alot of the abuse I've thrown at it.
I would recommend this to a friend- Cons mentioned:Screen protector
good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love Otterbox but it does not work with techmatte screen protector. Very upset that otterbox case did not come with it's own screen protector and they are not compatible with major brands.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jose,
We apologize that you're feeling so discouraged by the Defender Series Pro and its compatibility with that screen protector! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that our cases will have a perfect fit with all screen protectors. Going forward, we might suggest taking a peek at our separate screen protectors, which are tested and engineered to match seamlessly with the Defender Series Pro. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to walk you through some options!
Warmly,
OtterBox Customer Service Team
Love my otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is my favorite. I constantly drop my phone. Falling asleep with it and it falling out of my hands to the ground. Love the holster that comes with it. A++++++ grade.
I would recommend this to a friendAlways Otterbox for my phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had Otterbox Defender cases for my phones since I had my BlackBerry so, of course, I purchased this with my Note 9. It is sleek, stylish, durable and practical!
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added bulk and texture to help holding phone. Only gripe is that the phone is too grippy when pulling it out of my pockets. I don't really use the holster that comes with it.
I would recommend this to a friendThis one and your done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need a new wall cover to your phone well here you go...nothing wont get through this bad bay...its so durable you can swing a bat at it and itll just stay intact!
I would recommend this to a friendGreat phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the case for my Note 9, and couldn't be happier. Even with the case on, the wireless fast charger still works perfect
I would recommend this to a friend- Cons mentioned:Screen protector
great case no longer has protection for screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the case is great but very disappointed that the case no longer has a top to protect the screen. you have to now buy a seperate screen protector
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey beatking,
We apologize for any disappointment caused by our screenless style for this Galaxy Note 9 Defender series! With the curved device display, the prudent design decision for us was to forego the built-in screen protector to reduce the risk of touch sensitivity issues. We truly feel that customers will have the best interaction with their phone via direct contact with the screen. If you have any further questions on this, please feel welcome to call our helpful Otters at 1-855-688-7269, and they'll be happy to chat!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Fit's well, but sides not as protected.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good case, but the sides seems to be left unprotected. The corners of the Galaxy Note 9 are curved, so we actually dropped it and the screen still cracked.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your phone while it was in that Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can replace the device, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support Best, OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Must buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case I dropped my note 9 the same day I got this case and now my mom has it. It still looks new and will protect your phone.
I would recommend this to a friendDies the job but difficult to put on phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox feels sturdy and protective. I did not throw it on the floor to check it out, but I feel it will probably stay intact. There was no user manual or instructions on the packaging. I needed to got back to Bestbuy to have it assembled.
I would recommend this to a friendReliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otterbox has been dependable In protecting my phone ever since bought it. I would not think about using another case for my phone!
I would recommend this to a friend- Cons mentioned:Screen protector
No front protection anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is disappointing that the Otter Box design does not come with front screen protection like it did for past phone models. Now you have to buy a glass screen protector in addition.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Note9,
We apologize that you're feeling disappointed in the lack of integrated screen protection with this Galaxy Note 9 Defender Series Pro! We truly feel that the best interaction with that curved infinity display will be served via direct contact or use of a separately-applied tempered glass. If you're looking for some additional peace of mind, we would recommend our Alpha Flex protector, which is specifically engineered to match with the Defender Series Pro. Please feel welcome to call our friendly Otters with any questions, and they'll be happy to help out!
Kindly,
OtterBox Customer Service Team
Durable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing hard case. The only disadvantage is charging the phone like it can be hard to always have to remove the flap to charge it. The price though wasn't great so, I price matched it.
I would recommend this to a friendCase is great for protection.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first case held up great but flap for charging port ended up breaking off. From opening and closing. Rest of the case is like brand new.
I would recommend this to a friend