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Customer Ratings & Reviews

Your price for this item is $24.99
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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,531 reviews
  • Rated 5 out of 5 stars

    I should have bought this in the first place.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, this was my second OtterBox case. I bought 2 other cases first to save money, but returned them and bought this one, which is well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable and has some traction so it doesn't slide around in my truck. I'm in construction so I need a case that is tough. It's holding up great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding camera case, very durable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is made of very strong rubber and when installed in its belt snap-on container protects the phone from accidental drops or rough mishandling.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Otterbox for Samsung Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed that Otterbox did not include the usual protective shield like they use to and that is why I rated this as a 2 star product. If you want your screen protected, you must purchase a glass screen separately. I really prefer a screen protector to be attached to the Otterbox. I contacted Otterbox and brought this to their attention and the rep conveyed the case was specifically designed to provide maximum touchscreen capabilities...I get it, but I still prefer full coverage without having a separate glass screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi pdsiuc96,

      We appreciate your feedback concerning the screenless style of the Defender Series Pro! We'll gladly pass your thoughts up the ladder to our product design teams for future consideration. In the meantime, we're positive that this case should still provide epic protection for your Galaxy Note 9! If you have any additional questions, please feel free to let us know!

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Nice case, however wireless charging struggled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the first one to the store and exchange for a different one due to wireless charging not working well with this case. Second one is better, but still a little finicky.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey elbarto,

      Sorry to hear that you seem to be experiencing connectivity issues with this Defender Series Pro! Occasionally, this can happen due to misalignment, and our friendly Otters would love to help straighten things back out. Feel free to give them a call at 1-855-688-7269, and they'll be more than happy to fix things up with some troubleshooting!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is one of the best you can buy. Durable, easy to carry if you are in the working industry and I can rest easy knowing my phone is safe from mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect my investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phones! What better way to ensure its safety than with my otter box. It's not bulky and allows me to still use all my phones functions easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and premium feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how durable this case is and the punishment it can withstand. I also love the way it feels in my hands although it makes my phone look like a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every year when we upgrade our phones we always get the otter box... it has yet to fail us. Awesome product and i always recommend it to everyone i know!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Defender for years on my Note 3. Just upgraded to a Note 9, and the Defender seems even better with easier on/off installation. Same solid protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tough case i hope i never need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my first case I had to view a YouTube video to figure how to take it apart, after that it was easy, not telling how long I was trying to slip it in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Otterbox phone cases but I always have trouble with the belt clip holder. It is a snap in case and if it is off a little it won't snap or my shirt gets caught. I wish they would design a more user friendly belt clip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for every day use. I was reluctant at first due to size. It is well worth it and protected my phone from damage on numerous occasions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several of these cases and the customer service is great. This is a great product, if you don't have one get one today. Kevin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case durable and strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otter box case for my note 9 it’s very durable and strong enough for any drop or fall I would recommend this case to anyone and everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love my otterbox! My phones have never broken while otterbox case was on. In fact I've never broken a phone because I always use an otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great..very durable !! My husband is a truck driver and needs durable for when he drops it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection for cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But its not sensible to screen touch, always have to push a little harder than normal to be able to use key board.because of glass protector i guess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great protective case for the Samsung Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Realtor and Otter Box phone cases have saved me a great deal of money with not having to repair or replace phones after dropping them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales staff was very knowledgeable and friendly. He even fitted the case to my phone fir me. I am very pleased with my shopping experience.

    I would recommend this to a friend