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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,531 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen many bad reviews over this phone case. In my opinion its a great buy. It is one of the best phone cases out there and has saved my phone countless times already. I personally would rather put a tempered glass protector any way.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has great protection for the phone but wish it had screen protection with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cell Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well cell phone are so expensive and I never purchase a phone without purchasing a protective case. I purchased another otter box because they have earned my loyalty from past purchases. AS I have had clip or other things go wrong or break and they replace if for free with a minimal shipping fee.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    already earned its keep after 2 days!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case with my new Galaxy Note 9. On the second day that I had it, my phone had unclipped itself from my belt and dropped to the pavement and bounced several times with no damage or scratches to the new phone! I now feel for my phone before getting out my car to prevent a repeat!

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 3 out of 5 stars

    Love otterbox but....

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cases, but yet like most anything we buy as consumers it's just yet another over priced item that the price stays jacked up because they know we for the most part need it. The sad part is they keep the price really high even though they stopped producing them with built in screen protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Cole!

      We're sorry for any frustration with your Defender Series case! After extensive testing, our engineers determined that the best way to interact with the displays of many of these new devices, is without the addition of that built-in screen protector. That being said, our testing has shown that this case is just as protective as its predecessors. Additionally, all of our case designs require hundreds of Otter hours to create, then hundreds more to stress-test to ensure they will meet the demands of your everyday life! All OtterBox cases are also backed by our amazing limited-lifetime warranty, so if anything happens to your case, we're here to get you taken care of.

      If you ever have any questions, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bouth this for my Samsung Note 9. Fits very nice and protects the phone as it should

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need provide the plastic shield back. Case protect the phone not the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox continues to deliver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a high end phone, an OtterBox case is a must. This case will give you confidence that your phone is protected from accidental damage. It cradles your phone without sacrificing usability, include the edge capabilities of a Samsung phone. This case is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Bulky But Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know many people are going to say that these cases are too bulky and I agree 100%. However, although I hate the fact that the case is so big I would not buy a phone without it. I usually keep my phones for a couple of years and whenever it is time for a new one when I take off the case the phone always looks like it just came out of a new phone box. Without question it is well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This OtterBox Case is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this OtterBox more than the older ones with the plastic screen. It isn't as bulky and unwieldy as their older cases. After breaking my last Note 8 with a lesser case, I'm convinced that a case like this would have saved me the cost and aggravation of buying a new phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    I love OtterBox defenders.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third one. I get a new one with each new phone. I will say though that my last phone did crack the face even though it had the case on at all times. I'm not sure exactly when it happened but I found the crack in the bottom left corner. I always keep the case on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case that is sturdy and will protect your phone. It's a little bulky as with most Otter Box case, but having an expensive phone, I would rather have bulky and protected than slim and broken from one fall. It also has the rubber exterior which is great for grip!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Wish it had a screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough enough, clip does not snap into belt clip tight enough, no screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong Durable, Solid Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I've dropped my phone multiple times and no problems so far. The case has multiple layers. It doesn't cover the case portion so if you drop it onto the glass with like a rock, it could crack the glass. That wouldnt happen with a flat surface bcs the case is thick.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    GOOD CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the cases ability to protect the phone. My favorite part is the belt clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Need A Strong Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending so much for the newest phone I do not want to have any accidents. I have used otter box case in the past with other phones and never had issues with dropping the phone. This case is more bulky than others but gives you peace of mind! Defiantely recommend otter box!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot remember the last time I had a phone without a otterbox case on it. I'm fairly rough on my phone and by far otterbox has protected my devices with no problems. Great product will absolutely save your device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always depend on extra protection, especially with the price of phones these days and the Otter box is one of the best that i have used. Even after wrapping phone with this, still small enough to fit in pockets no matter where I go. Cannot go wrong with this.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection from drops and bumps. Kind of bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A shield for my phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never have a phone without an OtterBox case. It has saved my phone so many times. And when I do take the case off just to clean my phone is still brand new under. I love the case and the protection it provides

    I would recommend this to a friend