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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,531 reviews
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox case enough said

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case other than I miss the built in screen protector... I have yet to find an actual case friendly screen protector that won't start to peel off with in the first day.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Simply Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Otterbox Defender cases for my phones. They are durable and are fully warranted by Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Beast of a case.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a beast. Should keep my son's phone safe.....just not a fan of the charge port cover. Other than that uts bullitproof!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox Defender series for the last 15 years. It's the only case I'll use to protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Excellent case against protection from drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my note 10 and I've already dropped my phone yes I know lol but not a single scratch on my phone I also purchased the glass screen protector as well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough and bulky but protective

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really good if you need something really tough to protect you phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case continues to excel at protecting my phone from not only minor bumps but drops from the fire truck too.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 3 out of 5 stars

    It is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price , it should come with the screen protector. I was not happy to learn that it didn't come with a screen protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Charlie,

      We're sorry to hear that you're feeling unhappy with our streamlined style for the Galaxy Note 9 Defender Series Pro! We intentionally decided to do away with the classic built-in screen protector on this version in order to offer a clear-cut, direct interaction with the curved display itself. Not to worry - this case still passed all of our extensive tests to ensure maximum drop protection! If you have any additional questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my new Note 9. I would not use it without it!!! Great protection for an expensive phone!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    perfect case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this case fits my phone. It is thin and functional enough that I can still fit in my pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otterbox case is great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the case has help up very well. Very durable and has protected the phone when dropped

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox defender pro is by far the best case to protect your phone. Looks good too.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best case i have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has saved my phone a few times. Not too bulky and wireless charging still works. I love the clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the OtterBox

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protected my phone even though it was dropped 200 feet!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always a great choice, my go to protection for my

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am once again pleased with my new Otter Box case for my Note9. Great protection at an affordable price!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Tough Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my Note 9, and it really keeps it safe! Rubber outside case makes it easy to keep hold of!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the Otterbox Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otterbox case. It provides great protection for my Galaxy Note 9. I would recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good looking case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is always my first choice in cases. This one protects my phone and looks good at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outer box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I have always bought outer boxes for all my phone s and have never cracked a screen

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cell case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otterbox. This case works really well even of you are hard on your phone

    I would recommend this to a friend