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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,531 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case it really protects my phone.........

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box protect your phone from getting broke

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect and it protects my Samsung note 9.....

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a 5star if this case didn't affect my ability to to wireless charge on my dash mount.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good protection but difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers good protection but buttons for power, volume and bixby are extremely stiff. The buttons are an annoying distraction. A premium case should not be difficult to use. I will be returning to using my Speck Presido cas because it has soft easy to use buttons. Also there are less expensive copies of defender cases that have soft easy to use buttons.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Billm,

      We're sorry to hear that the side buttons are distracting you from the awesome benefits of this Defender Series Pro! Occasionally, the material on a brand-new case can be a little stiff at first, but after a bout of consistent use, it should start to relax. If you don't see any change after some time, feel free to call our handy Otters at 1-855-688-7269, and they'll gladly find a quick fix!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You need to get protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know the name Otterbox!!! it's total protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has saved my phone more times then i can count

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it protects my new Samsung Note 9 phone!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case for someone who always drops their phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit..great protection........................

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son he needed to protect his new phone we walked into Best Buy after buying his new Galaxy Note 9 and they had a limited selection this was one of the few that remained for his Galaxy Note. He tossed the belt clip said he had no need for it and so far his phone is doing fine it's been less than a month he's pretty rough with his stuff.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Ticketgirl,

      It's awesome to hear that your son is enjoying the Defender Series Pro so far! We're positive that the case should keep his Galaxy Note 9 safe, no matter how rough things get. Should you run into any future questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be happy to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Super otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my otterbox it protects my phone from fall.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work all day on concrete floors and have had several drops. Phone is protected thanks Otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Excellent but ugly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best, with my note, s8 drops day in and out ! No other in the run But ugly!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Tight fit- rugged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for back and corners. Face exposed. need a screen protector. Do NOT buy ZAGG.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    VERY GOOD CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD CASE THE ONLY DISSATISFACTION IS THAT DOESN'T COME WITH THE SCREEN PROTECTOR INCLUDED.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    One of the better cases for note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like an otterbox, only wish it had the built in screen protector like the older versions

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    nice case for the money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, good battery life...only recharging case I've used that works like it says

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st Otterbox was for a SGS7. At the time I didn't think I needed something that extreme, until I got sick & started dropping things. Before that I never dropped my phones. Now I've lost count. Both that case & now this (for Note9) save me a fortune! I'm really happy the sales staff recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need the protection for my new phone. With every penny, I've bought it before..

    I would recommend this to a friend