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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,531 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Doesn't come with screen cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've heard people say these cases will scratch the sides, but it hasn't happened to me, it doesn't have a screen so I got a screen protector (save your money on knockoff screen protector). These cases are great I've kept getting them as I had a break my cell phone problem, with these cases I've never damaged or broken my screen...I've dropped my phone off ladders, dropped them on concrete, and even the flaps for the charging and headphone ports have been safe and covered...the stylus has been kept safe also...great cases, I liked the design on the pro so that's why I got it versus the regular defender.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Belt Clip

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't change otterbox for nothing else. Everytime I have a new phone I get one. One thing it should be fix is the belt clip, keeps breaking for any reason.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Worth the investment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have protected all my cell phones with Otter Box cases and have never had one damaged. My only complaint is the it will not wirelessly charge in my vehicle. The Defender series cases are to wide to make good contact with the charging platform.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Thank God for Otterbox!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned other Otterboxes for phones I've owned in the past, and because of their durability and excellent protection, I bought my latest for my Samsung S9 Note+. After all, this phone set me back over $1,000, so I was determined to protect it as best as I could from life's ooops. This Otterbox, just like its' predecessors, lives up to the hype. I can't tell you how many times my phone has been dropped or seemingly crushed, and the Otterbox has saved the day. You can virtually do no wrong accidentally to your phone while its wrapped up in an Otterbox!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality. Easy to use, can use this in different ways. Price is a little a high. Anybody can use this cover. Otter stands by the quality too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this otterbox to protect the phone from falls and other accidents. This I believe it will do well. One issue I think I have is when I place it on the wireless charger it does not always charge I think because the box is so thick.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Solid Case but Does Not Charge Well Wirelessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a big fan of Otterbox cases, but lately they seem to have overlooked an important factor...wireless charging. Below are the conditions when my Note 9 will not charge with this case on: * Vertically in the convertible charger * Sideways while in the vertical charger * Vertically in the Dual Charger (the one that includes the watch charger) It will charge while sitting flat on the convertible charger and sideways on the Dual Charger. Other than the inability to easily charge my phone wirelessly, it's a solid case. I'm going to recommend it, but only because there case is designed to protect the phone, which it is great at doing.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, mdavidf!

      We're sorry to hear about your frustration with wireless charging while using that Defender Series Pro case. We did determine that some orientations were not ideal while wireless charging with a Defender Series case on, as it makes it more troublesome to get all the proper parts lined up. We'll be sure to get your feedback passed along to our engineers. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and one of our knowledgeable CS Otters can help you out.

      Happy Holidays,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is very good and secures your phone completely from crash, it is just little expensive, customers don't use the case with the hook, if they can remove that from the product and make it cheaper will be very good product and price

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    The case is great and comfortable in the hands.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter case is great to hold and covers the phone well. The belt clip is secure and when phone is clipped in the holder provides great protection from bumps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    So far its good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use since I have had other Otter Boxes other phones. Wasn't thrilled with edge to edge screen, defender seems to guard nicely. Time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Awesome Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice and protective case for a Galaxy Note 9. Easy to hold and gives great access for the stylus. Caps cover the ports well with no wireless charging issues.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Good, solid case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the OtterBox is a great protective case and also gives a sure grip when holding the phone. It fits perfectly and keeps the phone from minor damage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip

    Rated 5 out of 5 stars

    FANTASTIC CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case easy to remove and install. great that the phone doesn't slide out of my hands easily but wish it didn't get caught up in my pocket as much

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Expected long term issues but, replaced with the s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case i would / will use. The added bulk is of no concern to me. I've been using otter box for many years on several phones. It seems to be the best choice with the best protection. My previous one failed as, the case engagement with the holster wore out on one side. I give the unit heavy use at times in difficult environments. I think the failure was expected considering the age and use of the case / holster.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my phone, it offers good protection all around. A little on the expensive side but worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Well done protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bulky great protection got them for my my wife and daughter. Purse protection drop protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone protection. Nice meaty rubber construction. Fits nice isn't to bully or awkward. Phone definitely will be well protected with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased a different case, but this otter box is better. The only thing with the new one's, is you have to buy a screen protector too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Solid protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has continued to be my "go to" as their cases and holders are built well and take the blows instead of the phone. Always are well fit.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great to protect your phone. The glass screen protector does not work well with this case. The glass protector pops off.

    I would recommend this to a friend
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