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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,531 reviews
  • Rated 5 out of 5 stars

    Awesome Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best case around for cellphone. Everyone I ever owned I always get an otterbox. It is rugged, it is able to withstand being dropped and thrown around with causing any damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for almost 2 years now.... my phone is perfect... no scratches or anything... I’m very active on my job and I’ve dropped my phone numerous times... this is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter phone cover and belt holder for Note 9.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I realy like this Otter phone cover and belt holder to carry my Note 9 cell phone as big as it is. Phone too big for my pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone caser

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone case easy to install and cane take a beating it took my phone getting ran over with a fork lift before it broke and boy did it break lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox always has the most durable cases, and their warranty protection far exceeds all other brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the durability of the Otter Box phone protector cases. They may seem a bit bulky but it actually adds to the ease of holding and using the phone, with the best protection to your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy, no screen coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The curved screen of the note 9 gave me pause when looking at cases. This otter box does not cover the screen, so you will want a skin for that but it also doesn't keep you from using your entire screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone but a little complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone but this one is a little complicated for me. Or maybe it is AT&T that is the problem. The data user keeps turning on. Only used less than 1g on verizon and over 5 in less than a month on AT&T. I don't need the mobile data at home, so why does it use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed protection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This series of case I have always tried to use on every phone. When something has happened to it, contacting OtterBox and getting a replacement has been hastle free! Always want one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone perfectly and is sturdy. Just had to find the right screen protector that worked with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The most durable case ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is extremely durable and comes with a clip. You can clip your phone facing in or out. And the clip can also serve as a stand. Both my husband and I have it for our phones. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I NEEDED ONE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really came in the nick of time just what my bf needed since his other case had cracked he “loves” it only because he had one similar to this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ultimate protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although 50 + it’s worth every dollar spent on it. It’s already saved my 1000 dollar phone on few occasions. I would recommend this product to my family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 2 out of 5 stars

    Okay product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects okay. Mine cracked at the bottom and had to be replaced. You can't wireless charge and if you have screen protector the case makes it pop off.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sarah,

      We're so sorry to hear this Defender Series Pro case hasn't been checking off all your boxes lately. We're glad you were able to get a warranty replacement. Please note we're always happy to replace damaged products.

      It's strange the unit is struggling to charge wirelessly, since this case was tested to be compatible with all standard Samsung chargers, as long as they are in the horizontal position. If you continue to see some interference, we'd be happy to offer some great troubleshooting tips.

      It definitely seems as though your screen protector and case are having a misalignment issue, and our handy Otters know exactly how to solve it! Please feel free to give them a call at 1-855-688-7269 and we'll get you back on track to seamless security!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Too thick for wireless charge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a repeat customer of this Otterbox series through the years and multiple phones. My only problem is that it doesn't work with the chi charging system because it's too thick to let the signal through the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, works nicely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some reservations as to whether this case would work with the wireless chargers, but surprisingly works rather well and doesn't change how long it takes to charge my phone. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Good protection, but too thick.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The excessive thickness of the case makes wireless charging hard to get working because you have to be exactly centered. It also makes it too thick to plug into the dex station.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Srat,

      We're sorry to hear you're not loving the look of this Defender Series Pro Case. This case is our most rugged series. Its specific dimensions allow for both premium security and a pocket-friendly look, but we understand it's not for everyone. If you're looking for something a little more streamlined, feel free to check out our Symmetry Series case on our OtterBox website!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our experience with Otterbox over a period going back to the Samsung Note 2 has met and exceeded expectations. Only one complaint was they stopped shipping Note 4 replacement parts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing compares

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung case at first. One drop just felt like heavy plop. The did not have many design choice at first. So the outer box came in and pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case and love the clip that comes with it. I like the way that it doesn't have the plastic over the screen on the cover and was able to use my own screen protector.

    I would recommend this to a friend