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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,531 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great to protect your phone. The glass screen protector does not work well with this case. The glass protector pops off.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great protection for our note 9. I feel confident that this case will protect my note 9 investment. Feels good when gripping the phone. My only concern is finding a screen protector that will fit without lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product fits my phone very well. Offers great protection. I like the rubberized case. Easy to grip and makes the phone not slide off surfaces.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for a 12 year old with an expensive note 9! I only trust otterbox. The only downfall was that I had to but a screen protector as this defender case does not come with one anymore. The old ones did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Great toughness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on to my phone. Great fit with super tough feel. It feels nice in my hand and sturdy enough to keep my phone from breaking!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very sturdy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had other carrying cases that clip onto my belt, and they mostly fail at some point. That's why I chose this one. It seemed like it would protect my phone whenever it would come off my belt. This hasn't happened yet and it's still holding up to all my abuse. It still shows no signs of weakness. I don't plan on drop testing my phone for no reason, but I did fall off my bike while wearing it and there were no issues. It is a bit tough to open, but that means it won't just come apart on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great case, great grip!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great case; great grip and perfect overall protection. Definitely adds size to the device but well worth it for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect on my husbands phone! He was unsure at first due to the size but he actually loves it and the bonus is it has a belt clip

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Not at all bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked hefty so I thought it'd be too bulky but I love it for protection when throwing my 2nd phone in the suitcase. Love using it for hands-free movie watching on my phone. Easy snap on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Does its job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. Fits nice. Is bot heavy. The case is scratch resistant. Has protected my phone against damage many times.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case its exactly as advertised nice grip comfortable great buy. Could be better if it a lit bit less expensive. but great case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I highly recommend this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this product since they started making them. My first was for a IPAD. Spending alot of money for an electronic device only made sense to have a quality cover. I would let my grandson use it and not even think twice about it. Now I have several devices and they all have otter boxes on them. I had broken a few belt clip holders over the years. I would send in for a replacement and had no issues. If you like to protect your investment this product does that. I recommend this product. Good luck.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Strongest case ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wont but anyother case. I've bought 7 or 8 for different phones and they always lasted and my phone has alway stayed protected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Very durable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have to worry about breaking my cell again!. My phone is protected at all times. Fits perfectly on my Note 9 .

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection for my device!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item to protect newly purchased Galaxy phone. ...It's somewhat bulky, but works great!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Good case. Very rugged.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the to get case brand if you want to actually protect your phone. And the defender series even more so, though with the galaxy series phones theyve removed the built in screen protectors, so your mileage may vary with its compatibility to the screen protector of your choice. You need to have the screen protector essentially pixel perfect in its placement on your phone or it will get pushed or lifted when you get the phone in the case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is best phone case available feel I could drop it from a tall building and my note 9 would be safe .. only downfall is no built in screen protector but best buy matched a price online and did same with the zagg screen protector so when all was said and done I got case and screen protector for regular price of the case... best buy is only place I've bought phone and accessories from for last 10 years and this is why... there customer service is second to none!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otter Box for my phones, however it does not fully protect the curve edge screen if the phone falls at the wrong angle. Still the best I seem to find despite being over priced.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    good case for heavy duty protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is what you would typically expect from an OtterBox Defender case so you know its going to protect your phone pretty well, however there are 2 issues with this case. The first is that the opening of the case where you can access the S pen is ratherly large and leaves a good part of the phone exposed compared to other cases. The second issue, more of an incovenience, is that if you put a popsocket on the case the flexible part of the housing pulls away from the protective hard part of the case and we had to use double stick tape to prevent this from happening.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Nice fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way the case is thinner than the other otter box cases I've owned. I do wish the sides were a little more raised to protect the screen, as a slight drop cracked the screen protector. I do recommend a screen protector as the case does not have one built in. The verdict is still out on the wireless charger being able to effectively charge the phone through the case. I do not plan to take the outer case off every day in order to charge the phone. It is still a good case.

    I would recommend this to a friend
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