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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,531 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Have always bought otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and they stick by it. Makes the phone a little more bulky, but worth it for the protection it offers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone case and if you're prone to drop your phone, I highly recommend this one! I'm not too happy about the price of the case but it's cheaper than phone repair!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    The best otter box so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted to with the blue and tan one instead of the black one because the black ones were sold out but thinking back on it, the tan accent around the phone is very nice and the blue isn't very much different from black so that's great. The belt clicker is a little bit less secure in my opinion because the surface area of the snap in on the phone is smaller than the one for my previous phone, the HTC 10. It hasn't fallen off but I dont trust it 100% but it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality. It does a good job protecting my phone. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Grest protection for an expensive phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I deliver food for a iving and use a Samsung note 9. Not a cheap phone. The Otterbox allows me to go hands free as I am carrying food and drinks to my customers. Sometimes asI am juggling everything, I will drop my phone. Not once has there been any damage to it. This is my second Otterbox. The first one wore out after a couple of years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender is a great case to protect but the only con is it prevents wireless charging. You have to remove the rubber shell and place it on the charger to connect.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 4 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox is the best phone case on the market. I dont like the fact that they now dont come with screen protection. You have ro buy it seperate.Should reduce price some.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the defender series had a built in screen protector, this one didn't. Still a very good case though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect, and it fits perfectly with my glass screen protector. It's great protection for my Note9

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent protection but bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it because of the extreme protection it has but my only complaint is how big and bulky it is

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Nice Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case, durable and helped protect from a few drops already. Only downside is no plastic screensaver put into it like other Otterboxes, but still a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and protects phone very well. Only thing that I didn't care for was the price, a bit expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I really like this case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After dropping my phone for the 7th time, I knew it was time to get serious about phone protection. I researched cases, and chose the Defender Series Pro for my Galaxy Note9. I like the set up, the SPen is easy to get at. I do wish there were more colorful options, but the black looks pretty good. Still getting used to the charger port being covered. I would recommend this Otterbox case. (Rina was an awesome phone person)

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Must Have for work

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box - Defender Series Pro Case for Samsung Galaxy Note9 - Black

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Does everything I need it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drive truck and I needed a good case to protect my phone. This one does that and more. Best case ever.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never go without an otterbox. I have never broken a phone since I started using otterbox. I can say that I'm not very into the new screen protector design, but I guess you have to work around the curved screens. The new screen protector collects dust around the infinity edge and I'm not going to replace the protector every time it gets dirty. If they fixed this issue it would be perfect. My other issue is with the selection at the store. I ended up getting a case I didn't really like because there was hardly anything available, but it's a new phone and in the end it's just a case so no big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Superb Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second phone protected by an Otter Box case. The first one, a Commuter case on my note5, lasted more than 3 years through hard use and barely showed signs of wear. I bought he Defender case for my Note9 and am very happy with the quality! The best part is that Otter Box case's do the job they are intended to do. I am very hard on phones. These case's have saved me a lot of headache over broken phones. Good job Otter Box!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Case, Strong & Durable (Just a little Bulky)

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very well built and protects my phone entirely. On the downside its a little bulky, but the protection makes up for it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits the Note 9 better than the Note 8 case. Highly recommend the case for added protection.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Awesome case!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this casing its perfect for my new note 9.:)otterbox defender pro is a very good case!

    I would recommend this to a friend