Customer Ratings & Reviews
- Model:
- 50962BBR
- SKU:
- 6267211
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
Sturdy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a sturdy case. I have dropped it yet but seems like it would protect my phone well.
I would recommend this to a friend- Pros mentioned:Protection
Safe but BULKYYY...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sure, it'll protect your phone for good...but it might keep you from using your phone as well...hahaha... I had to change this case within 2 days...it was too bulky for me, although it was safe and secure. I'd prefer the clear OtterBox Symmetry case instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CtrlV,
We apologize that this Defender Series Pro ended up being a little too bulky for your comfort level! We certainly understand your decision to switch to the Symmetry case based on personal preference, and we would love to help you get back on the path of protection that you are most interested in. Please feel welcome to follow the link below to check out the Galaxy Note 9 Symmetry case, and if you have any additional questions, simply direct them to our friendly Otters at 1-855-688-7269. They're always happy to help!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Sincerely,
OtterBox Customer Service Team
Cool
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Kinda heavy and bulky. But it’s otterbox quality.
I would recommend this to a friendRugged but clunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pluses: Very durable Doesn't block screen view. The minuses: Feels like a brick Makes port and stylus access difficult Block some edge touch sensitivity. Overall: Definitely protects the phone and some difficulty accessing your ports may be worth the trade off if you're prone to breaking phones.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wildgues,
While we're glad to hear that your Galaxy Note 9 feels ready to take on the world in this Defender Series Pro, we apologize that you're struggling a bit with port access! Occasionally, the rubber on a brand-new case can be a little stiff at first, but don't worry - this particular unit was designed specifically to provide full device functionality, and we're confident that after a brief adjustment period, the port covers should start to move more comfortably! If you have any additional questions surrounding this, please feel free to call our playful Otters at 1-855-688-7269, and they'll dive right into some answers!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
ok but ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.screen not really protected. for it to be outer box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Beba,
We apologize that you're feeling slightly disheartened by this Defender Series Pro! We purposely designed this unit without a built-in screen protector in order to provide a direct, uninterrupted interaction with the curved infinity display. If you're looking for a little additional protection upfront, so to speak, we would suggest our Alpha Glass, which is specifically cut to work seamlessly with this case. If you'd like to check out this option, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll happily answer any questions!
Best,
OtterBox Customer Service Team
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with otterboxes. For.the price I really hope this one lasts.
I would recommend this to a friendTypical otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It Is the typical otterbox. Very durable but at the same time a little bulky.
I would recommend this to a friend- Pros mentioned:Protection
Premium price withoiut good features.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case probably provides good protection but the buttons are horrible. The buttons are ridiculously stiff. I spent hours trying to loosen up buttons. It takes a very strong hand turn the power button on/off and operate the volume buttons, At this price it should be easy to operate my phone not a fight. Trying to press on the stiff buttons of this case is a distraction. I tried to like this case but I went back to using my Speck grip case which feels more solid in my hand with a slim design and buttons are simple to operate. This case made me appreciate Speck cases. There are copies of this case that cost a third of the price and have soft buttons,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bill!
We're sorry to hear about the difficulties you're having with your Defender Series Pro case. Oftentimes removing and reinstalling your case can help to get everything properly aligned. If that doesn't help, please give us a ring at 1-855-688-7269, and we can certainly look into your replacement case options.
Best,
OtterBox Customer Service Team
Good coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has great coverage but a little treaty to get on. Otherwise it's great
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice slim case compared to the other one i had prior to this
I would recommend this to a friendSolid Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only give 4 stars because I just got the case and the other items.
I would recommend this to a friendSo Far- So Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, new. We'll see how it hols up. Maybe it will hold up.
I would recommend this to a friendgreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i wish it cam with a protected lens like on all the others
I would recommend this to a friendGood protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been happy with most OtterBox purchases. So far so good.
I would recommend this to a friendWorks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with wat i brought galaxy note 9 love and enjoying it
I would recommend this to a friendcould be a thicker box for protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to be thicker and a good shield on front for the price
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my husband. Love the blue color. Does the job.
I would recommend this to a friendGREAT QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXPENSIVE... BUT GREAT QUALITY NEED MORE OPTIONS OF COLORS
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far..very sturdy case..It fits my phone nicely.
I would recommend this to a friend- Cons mentioned:Screen protector
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happen to them I always had a defender case never had a problem now under w week old I have a small crack I hope it is only on the extra screen protector I had to buy since they dont come with anything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Viper,
We're so sorry to hear that either the screen protector or phone is cracked! While our engineers work hard in both designing and testing the cases to make sure risk of injury is reduced, some variables and their impact are not predictable in every unique circumstance.
If you find that the damage was only to the accessory and it was one of our products, though we can't extend our warranty to the phone itself, we would be more than happy to assist with a replacement for the screen protector. Please feel welcome to give our Otters a ring at 1-855-688-7269, and we'll explore the options!
Warm regards,
OtterBox Customer Service Team