Customer Ratings & Reviews
- Model:
- 50962BBR
- SKU:
- 6267211
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
The perfect fit
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case for your phone. But the clip Broke on me twice. Both times I had to exchange It for new one.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there Tony,
We're glad this Defender Series Pro Case has your vote of confidence, but we're bummed you haven't had the best luck with the belt clip. Our accessories are tough, but they aren't "be-all-end-all." Please note we're always happy to replace any damaged products, including holsters. Feel free to give our handy Otters a call at 1-855-688-7269 and they'll set that up for you!
Warmly,
OtterBox Customer Service Team
Rugged case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's well built but to thick for wireless charging,,,,so will be returning
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Terry!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good Item - Over Priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is good but cost more in Bestbuy than Sams or other locations.
I would recommend this to a friend- Cons mentioned:Screen protector
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case seems to be sound but should have been made like the one for the note 3 with the screen protector built in. The screen protector they have for this never stays on so I have no protection! Not happy with this product since it doesn't completely keep my phone safe.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chase,
We apologize that you seem to be having a few issues with the Defender + Alpha Glass combo for the Galaxy Note 9! This definitely does not sound like the epic experience that we envisioned for this pairing, and our friendly Otters would love to get you back to stellar security. Please feel free to give them a call at 1-855-688-7269, and they'll gladly send you a brand-new Alpha Glass, along with some application tips and tricks to ensure perfect protection going forward!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
It works, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same expensive price but no screen protection. What?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi mjc22164,
Our apologies for any disappointment caused by the screenless style for this Defender Series Pro! We intentionally decided to deviate from the traditional style in order to offer direct, clear-cut access with the curved infinity display. While we completely understand your hesitation, rest assured that this case is just as protective as ever, and we're confident that it should prove its worth time and time again as it keeps your device safe. If you have any additional questions or comments, feel free to reach out to our friendly Otters at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Extra front cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no news for extra front cover. Makes the cover very bulky
I would recommend this to a friendcant put screen protectors on it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tried adding a zagg sheild screen protector and it starts to peel on the sides
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Victoria,
We're sorry to hear that your screen protector is starting to make like a banana and 'peel' away! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee a completely perfect fit between our cases and any screen protectors that we don't make ourselves.
The good news is that we currently carry a tempered glass that is engineered to fit seamlessly with that Defender Series Pro! The Alpha Glass is considered compatible with all of our OtterBox cases for the Galaxy Note 9, and adds a fortified layer of security for your infinity display. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to explore this option with you and answer any questions that might pop up!
Sincerely,
OtterBox Customer Service Team
Rugged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case without screen protector but feels to big for my liking.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Delgeorge01,
We apologize that this Defender Series Pro feels a little too cumbersome for your preferences! Although the extra layers on the case do a lot in terms of added protection, we completely understand that this makes the unit feel a little bulky sometimes. If you're looking for something a little slimmer, we would recommend the Symmetry series, which still offers stellar protection! Feel free to take a peek via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Sincerely,
OtterBox Customer Service Team
GOOD CASE OTHER THAN....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox is always good, but Port to access S pen is horrible
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dman,
We apologize that the S pen port on your Defender Series Pro doesn't seem to be meeting expectations so far! We're always looking for ways to improve the Otter experience going forward, and our friendly representatives would love to grab a few additional details to see how we can enhance this feature in the future. Please feel welcome to call them at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Holster didnt hold up to seatbelts,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Holster didnt hold up to deatbelts, got cought & broke in half
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Rick,
We're so sorry to hear that this Defender series belt clip broke down in the line of duty! We purposely design our holsters to have a specific pressure point where they will, in fact, give way in occasional circumstances. After all, in the middle of a risky situation, we don't want you getting caught up in the seatbelt as well! Fortunately, we have an awesome warranty for this. Feel free to give our friendly Otters a call at 1-855-688-7269, and they'll send you a brand-new belt clip in no time at all!
Sincerely,
OtterBox Customer Service Team
Phone protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to protect phone right away before leaving the store.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Renee1224,
It's awesome to hear that your Galaxy Note 9 left the store feeling safe and secure right off the bat! We're positive that this case should safeguard your device for a long time to come, but if you do run into any future questions, feel free to reach out to us at 1-855-688-7269. We're always happy to help out!
Cheers,
OtterBox Customer Service Team
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case holder is not forgiving and easily broken.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Rob!
We're sorry to hear about the unforgiving nature of your Defender Series Holster! The good news is, we have a pretty stellar warranty, so we'd be more than happy to get you a new belt clip that's a little more understanding. Give us a ring at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
Want to protect my phone
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best case you could buy for your phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tony,
Was there a reason for the lower rating of this Defender Series Pro Case? We would love to hear about your experience with this case so we can pass your feedback to the right design team for future analysis. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
Great case but not for qi charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is great, but too big to fit qi charger in vehicle.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Bobbydohicky89,
We apologize that this Defender series isn't becoming best friends with your favorite Qi charger! Unfortunately, we're not always able to test our products with third-party accessories, so while this case was tested to align seamlessly with most Qi chargers, sometimes the fit is not exact. Regardless, we'll gladly pass your feedback along to our product design team for future consideration. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to provide assistance!
Sincerely,
OtterBox Customer Service Team
To bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was too bulky besides being ugly I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wiegehts,
We're sorry to hear that the Defender Series Pro didn't end up working out for you! If you're looking for something that offers sleek, stylish security, we would suggest taking a peek at our Symmetry series. The Symmetry is our slimmest case design, and might be more up your alley! Feel free to check it out by following the link below, and if you have any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to provide further assistance!
Best,
OtterBox Customer Service Team
Glass Comes Out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone and the glass popped out.......
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sewing,
We're sad to hear that your screen protector glass popped off after taking a fall! If it was one of our products, we'd be more than happy to assist with a replacement. If it wasn't one of ours, then we do suggest checking out Alpha Glass, as it was designed to be 100% compatible with the Defender Series Pro!
Either way, feel welcome to give our friendly Otters a ring at 1-855-688-7269, and we'd be more than happy to help out with this in any way we can!
Happy holidays,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Good quality no screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and it is the screenless edition. Not trying to crack a screen on a $1,000 phone. Will be returning and getting a lifeproof case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Charles,
We so apologize about any confusion surrounding the screenless style of the Galaxy Note 9 Defender series. Here at OtterBox, we have updated the Defender for every device with a curved screen in order to provide full functionality and direct contact with each display. However, the protection of your phone is still our top priority, and all units are extensively tested to ensure maximum security.
Regardless, we certainly understand your decision to return the item based on preferences, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any further questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269. They're always delighted to help out!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Price
Horribly overpriced for what it does
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it's a decent holder and a case for your phone without a screen cover totally overpriced for what it does and the package makes it seem like it has a screen cover
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sicknessv1,
We're truly sorry about any confusion surrounding the screenless style of this Defender Series Pro! The decision to forego the traditional built-in screen protector was made in part to complement the curved infinity display. While we certainly appreciate your apprehension towards the price point, we're confident that this unit should prove its worth time and time again as it keeps your Galaxy Note 9 safe from all sorts of device dangers!
If you do run into any future questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always thrilled to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Rubber bumper is not tall enough to protect screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber bumper is not tall enough to protect screen. needed to add silicon to the edges to protect the screen. Would not recommend this case for the Note 9
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mark,
We're sorry to hear this Defender case isn't checking off all your boxes! Although a change in dimensions isn't on our road map, we'll make sure your feedback reaches the right design team for future deliberation.
Rest assured, we are still confident this case will keep your phone safe and sound as it did go through our extensive Certified Drop + Protection Program. If you have any further questions or concerns, please don't hesitate to give us a ring at 1-855-688-7269 and we'd be happy to boost your confidence.
Kindly,
OtterBox Customer Service Team
Did not protect really well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always bought this particular case for every single phone my dad has own as a gift. He’s a welder and loves to fish as a hobby. All the previous otter box defender cases have worked extremely well in protecting his devices in the extreme heat and rugged settings of work but this one did not work. He dropped his phone and the back of his Samsung note 9 shattered. I’m highly disappointed because it’s expensive and now we have a brand new broken phone!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Jujub,
We're truly sorry to hear that your husband's phone did not survive an intense drop with this Defender Series Pro. We put our cases through an extensive number of tests to ensure that they provide the best device protection possible, but unfortunately, each drop falls prey to a number of different dynamics and angles, and we cannot guarantee that absolutely all exposure to risks will be eliminated through the use of our products.
Although our warranty does not extend over to the Samsung device itself, we would still love to set you up with a brand-new OtterBox in the event that your husband's current case has also been compromised in some way. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to process a warranty claim for you as soon as possible!
Sincerely,
OtterBox Customer Service Team