Customer Ratings & Reviews
- Model:
- 50962BBR
- SKU:
- 6267211
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case for Samsung Galaxy Note9 highly for its protective qualities, excellent fit, and ease of use. Many appreciate the case's durable build and secure grip, while some find the bulk and price to be drawbacks. A common complaint is the lack of a built-in screen protector. The impact of the case's thickness on wireless charging is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Can't Miss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always very good Otterbox product. Protects device from drops.
I would recommend this to a friend Great case. I would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Very beefy and doesnt interfere with the tempered glass screen protector. First otterbox ive owned and im very pleased. Additionally, i ordered with in-store pickup in Joplin Missouri and everybody in that store was exceptional to deal with. Everybody was very helpful, and seemed happy to be there. I havent been in best buy in a long time but that experience made me wanna go back.
I would recommend this to a friend- Pros mentioned:Protection
awesome case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best case for protection for my phone especially when you do a lot of hands on work.
I would recommend this to a friend phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a good case would recommend to anyone that's looking for one
I would recommend this to a friendLast for years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, it has lasted 3 years and imma bout to buy another one.
I would recommend this to a friendBest phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy any other case than a otter box for all my electronic devices.
I would recommend this to a friendVery protective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case the best case I've ever had so far thumbs up
No, I would not recommend this to a friendOk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed I cannot use the USB adapter included with phone without removing entire case :(
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there NewtoGalaxy,
We so apologize that you're having trouble using one of the Samsung USB adapters with this Defender series! We don't want to jump to any assumptions here, but we think you might be referring to the larger of the two adapters included with the device. Since we are unable to test our cases with third-party products, we cannot always guarantee that the Defender will fit with all accessories made by other companies. If you have any additional questions on this, please feel welcome to contact our friendly Otters at 1-855-688-7269, and they'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Big and bulky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is big, bulky and expensive. I gave it a try and promptly returned it. The spen catches the case and it pealed my screen protector up in the corner. Not impressed for the $60+ it costs.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi NoteMan,
We're bummed to hear that this Defender series was a little too cumbersome for your comfort level! We certainly understand your decision to return the product based on preferences, and if you're looking for something a little sleeker, we might suggest taking a peek at our Symmetry series. The Symmetry still provides premium protection, but in a slimmer form. Feel free to check it out via the link below, and if you have any questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note9-clear/6267218.p?skuId=6267218
Cheers,
OtterBox Customer Service Team
Otterbox Defender case design flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this case for my new Note 9 & right away noticed a weird design flaw not present in any other Otterbox I've owned.The little flange that covers the charger port at bottom of phone opens UP making it not user friendly. It's hard to hold the little plastic piece up while simultaneously inserting the charger-HELP!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Checkers.
We're sorry that your Defender Series Pro case isn't living up to the expectation set by your past OtterBox cases. We'll be sure to get your feedback passed along to our design team. If you run into any other issues with your case, give us a ring at 1-855-688-7269, and we can try to get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Warning - Can't wireless charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, but can not wireless charge through it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Paul,
We apologize that this Defender series is having trouble working seamlessly with your wireless charger! We would recommend using a standard Samsung fast charger in the horizontal (or landscape) position to get the best results for charging wirelessly with the Defender. If you continue to experience issues, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly do what they can to find a quick fix!
Regards,
OtterBox Customer Service Team