Customer Ratings & Reviews
- Model:
- 77-64395
- SKU:
- 6397622
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and snug fit of the Defender Series Pro Case for Samsung Galaxy S20+ 5G. Many appreciate its ease of use and the enhanced grip it provides. However, some customers wish it included a screen protector and find the price to be a bit high. A few also noted concerns about bulk and weight, and interference with wireless charging capabilities.
This summary was generated by AI based on customer reviews.
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst otterbox I have had. Doesn't stay in place and can't use side buttons until I get it back on right.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series isn't staying in place! That's certainly unusual, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Buyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 stars I would. Unfortunately my phone fell about 3 and a 1/2 feet and it popped right out of the front of the case. Everything was assembled correctly and snugly, yet my screen cracked. Went to their website to find out that they only take responsibility if their case breaks, but not if your phone does. Disappointment
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that we can't predict. Though we can't extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Broke clip or holder
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip that came with it broke with in a week case it self is pretty good. That is the only down fall is the clip or holder broke
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro holster! Thankfully, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Otter Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for carrier in you pockets and you need to buy the screen protector any ways
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not satisfied with the size of your Defender Series Pro case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have a selection of sleeker, more pocket-friendly cases, so there may still be a case for you! We'd recommend checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s20-and-s20-5g-set-in-stone/6403307.p?skuId=6403307
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is okay but can't find the best otterbox defender case. Better than nothing, right...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're disappointed with your Defender Series Pro! If there's anything specific about this version that fell short of your expectations, we'd love to hear your feedback. Give us a call at 1-855-688-7269, and share your thoughts with our Customer Service Team.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Not so goid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case was the only one that was available for the phone that I purchased. I had one previously and it was good, this one lasted 10 days and the belt clip broke and rendered the case holder unusable. It wasn't cheap, so if you need a belt clip holder,look for a more reasonable model. Cheaper to replace!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Holster! The good news is, we have a great warranty, so we're more than happy to get you a replacement belt clip. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Product is great, price more competitive elsewhere
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter products are great, just got to learn not to be an impulsive buyer!
I would recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case isn't what i expected. I am an automotive service technician and I feel the edges are to low and I have have this case less then a week with many concerns. I think for the price I would want it to feel safer. I do not recommend this case due to it's lack of protection outside of the belt clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Marcos!
We're sorry to hear that you're not feeling confident with your Defender Series Pro case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our amazing Customer Service team, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Wireless charging not supported
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone will not charge with my Samsung fast charger ($60 bux down the drain) or my car's wireless charger which really robs me of a great feature in my car.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Defender Series Pro case. While this case is compatible with Qi charging, we've seen some variation in the performance of different chargers. We'll be sure to get your feedback passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Doesn't fit right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when you use the belt clip the cover pulls off every time. So u have to pop it back in place. 10 dollar case from ebay fit so much better..been using this product for 10 years or so..last one I will buy. For the price it is its so not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Timmy!
We're sorry to hear about your frustration with that Defender Series case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. That's not an issue that we've heard about, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
good case, and good for phone protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although its a good case, you cant use the wireless feature on the phone. i think that the double case is too much, and its too big for the phone to fit without the hard plastic case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bobby!
We're sorry to hear about any frustration with your Defender Series pro case. That OtterBox is compatible with wireless charging, though you may notice some variation between the performances of different chargers, so you may find that some chargers work better than others. Additionally, we suggest always charging in the flat orientation when using non-OtterBox chargers.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i returned it over price and not very strong for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro didn't live up to your expectations! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. We hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Over priced product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no screen protector for the price it's not worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about your disappointment with your Defender Series Pro case. After tireless design testing, our engineers determined that the best way to interact with the advanced display of your device was without the addition of a built-in screen protector. That being said, our tests have shown that this case lives up to the protective qualities of past Defender Series case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Horrible selection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unsatisfied with this purchase I purchased two of these online to pick up in the store and they were both for the wrong s20 and then the selection for the s20 Fe which is what we have was very small and we weren't satisfied with that either
No, I would not recommend this to a friendWon't case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was highly disappointed to receive this product after I had ordered a different one and this one does not even fit my phone. So I immediately returned it to find a very small selection of cases to fit my s20 Fe and was not satisfied at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your Defender Series Pro purchase! We're sorry to hear that you're not liking the case options available for your Galaxy S20 FE. We appreciate your feedback, and we'll be sure to get your feedback passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good purchase. We were told it would fit my husbands Galaxy s20 fe 5G and it does not fit. Workers said it was the same. not happy should of bought off Amazon
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent purchase! Keep in mind, our cases are designed very specifically for each device, and are rarely interchangeable. Keep in mind, this case is designed specifically for the Galaxy S20+, so it will not be compatible with any of the other Galaxy S20 offerings. While Best Buy doesn't carry our Defender Series case for the Galaxy S20 FE, they do have our Symmetry Series! Check it out here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-samsung-galaxy-s20-fe-5g-black/6456146.p?skuId=6456146
Best,
OtterBox Customer Service Team
Wrong cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong cover for phone, have to bring it back see you later in the week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you somehow ended up with the wrong OtterBox! Fortunately, the folks at Best Buy are great at helping with that sort of thing, and we're confident that they'll be able to help get you on the right track in no time! If we can be of any assistance in your quest for the best case for your needs, taste, and device, just give our friendly Otters a quick call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
DOES NOT FIT**Samsung 20+
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does Not Fit Samsung 20+!!!!!!! Dont buy for this model. !!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! Our cases are designed for a perfect fit with your device, so it's odd to hear that you're having issues like this. Keep in mind, this case is designed specifically for the Galaxy S20+, so it will not be compatible with any of the other Galaxy S20 offerings (Galaxy S20 and S20 Ultra). If you are using the galaxy S20+, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has really protected my phone. I drop my phone quite a bit.
I would recommend this to a friend OTTERBOX DEFENDER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SEEMS TO WORK FINE. JUST NEEDED THE RUBBER COVER BECAUSE THEY DON'T LAST TOO LONG....
I would recommend this to a friend