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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 453 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro Case's protective qualities, secure fit, and ease of use. Many appreciate the case's substantial grip and find it to be good value for the price. While some wish it included a built-in screen protector, others find the case's bulkiness to be a minor drawback. A few users noted some minor issues with the charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 453 reviews
  • Rated 4 out of 5 stars

    Great Quality Case But...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly a great case, and I have had Otterbox cases for all of my phones; they have been my "go-to" brand for phone cases. Yet, recently I wanted to use a Popsocket for my phone, as I became used to them... and with this phone, a Popsocket isn't really doable...since the back has a detachable rubber back, it gets lose off the back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional staff

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always prfessional and curtious on every visit. I visit this location alot checking out what deals are there and im neverdisappionted with the prices and products that are there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wrong case evn though it came up as a case for my

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would had been satisfied but this case didn't fit my phone unfortunately when I looked up my phone to see what cases they had available this case popped up so I purchased it. To my dismay it was wrong fit

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Expensive, but solid...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and (thankfully) less bulky than previous Otter Box models.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it's meant to do. Protect the Phone .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loved it. Keeps his phone save. Thank u

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    OtterBox is off their game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not up to the standards I expect for the defender series. No built in screen protector, to allow for touch id, seems like a wasted opertunity. OtterBox was able make a screen protector work with the iPhone 7 so they should have been able to figure something out for this Samsung. My phone does not feel secure in this case. It making creaking noises often and will actually slide over the curved glass often almost falling off. Overall this is not what I expect from a case manufacturer that I have bought from every time I get a new phone for the past 5 years or so. I will give OtterBox this much, it doesn't seem like any case manufacturer knows how to protect this phone fully for 60$.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi AWolfe,

      We're so sorry this Defender Series case is missing your vote of confidence!

      We decided to forego the built-in screen protector to allow direct, clear-cut access to your curved display. Including an integrated screen would hinder many of your phone's features. While we understand how this could feel more vulnerable, we assure you this case still went through extensive testing to earn its Certified Drop + Protection rating.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case. I work construction and my phone is always being dropped and slammed into crap. This case have definitely saved me from buying a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Fort Knox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly durable case. It took me a while to even open it to put my phone inside. I'm impressed. Is still new to me, but I have no doubt I will be pleased with it a year from now.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Fancy Otter Cover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a pretty good case. However it is missing the rear camera and screen protection. You have to buy those protectors separately from another vendor. So is it really a case or a cover.. More phone cover than case to me.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, William.

      We're sorry to hear that you're not loving your Defender Series Pro. Rest assured, that case design has been through hundreds of hours of design testing to ensure it provides your phone with the protection OtterBox is known for. Additionally, your case is backed by our stellar warranty, so we're more than happy to get you helped out if you run into any other issues. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Very solid case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used for work, this case really makes a difference among the other ones I own, I work in the kitchen and inneedd a heavy duty case with a flap on the charger port and a holster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ask More Questions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given 5 stars but I had to go to Verizon to get a new sim card to activate the phone. I think that was because I was going from 4G to 5G. It wasn't the end of the world and getting it on sale for 50% off is what truly made me finally pull the trigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case works with QI wireless charging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds up really well and can protect from a good drop. Also, works perfectly with wireless charging. I could care less about the clip on carrier. I just threw that out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Heavy Usage and Not-So-Careful users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had really good luck with the Defender Series Otter Boxes on all of our Maintenance Phones. Very sturdy and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no bubbles on my screen protector when installed so already better than my last case. Was glad they finally had the defender in another color than black

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the butter-fingered S20 users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy shock-resistant casing for your S20. I can't count how many times I've dropped my S20 and held my breath as I picked it up expecting it to have broken...And to my surprise every time the otterbox has held its promise and kept the phone safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife cell phone case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case wasn't available at the at&t store and best buy had ready for me in 3 Days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The case does what I want it to do. Color boring

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great, serves its purpose. However, the color selection was dark blue/gray or black. Dull and duller, and hard to find in my pocketbook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. Also..doesnt feel big and heavy like my previous case. Has a texture that makes it easy to hold too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very solid phone case!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone needed a new case. This case is a bit big but really does the trick. It is very solid and has full access to all buttons.

    I would recommend this to a friend