Customer Ratings & Reviews
- Model:
- 77-64453
- SKU:
- 6397630
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case as offering excellent protection and a good fit for the Samsung Galaxy S20 Ultra 5G. Positive feedback also highlights the case's grip, ease of use, and included belt clip. However, some customers find the case to be bulky and expensive. The weight of the case was also mentioned as a negative aspect by some users.
This summary was generated by AI based on customer reviews.
Great camera for beginners
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great camera for beginners great camera for beginners
I would recommend this to a friendGreat coverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter Box never disappoints great all around coverage
I would recommend this to a friendSturdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the purchase. I use it everyday. And love it.
I would recommend this to a friendnice case.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice case.........................................
I would recommend this to a friendCase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy with product. I have used Otterbox for years
I would recommend this to a friend- Cons mentioned:Weight
big and bulky not able to use the wireless charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good but in actual use, it is too big, too heavy, and can not use the wireless charger. Kept falling off the holder in the car. Had to get a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! We greatly appreciate your feedback about your experience, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you have returned your case, but we hope you choose to give OtterBox another shot in the future.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Not worth the price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced not worth it. Didn't protect my phone at all after a light fall. Had to sell the phone because of it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
This case may be defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 1st Otterbox that I've purchased that seems to be defective. The plastic on the back starting from the camera cut out is pealing off after about one month. Unacceptable!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Buttons don't line up.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like a nice solid case unfortunately the button's don't line up. I couldn't raise the volume and the power button was constantly being pressed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sounds like a mismatch between the case and device, Nick. Are you certain that you have the Galaxy S20 Ultra 5G? Samsung actually has several other S20 models—the standard S20, S20+, and S20 FE—and we make very specific cases for each.
Feel free to give our friendly Otters a quick call at 1-855-688-7269 and we'll be glad to help get to the bottom of this mysterious situation.
Best
OtterBox Customer Service Team
- Pros mentioned:Protection
Don't put on Galacy 20
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this on mt Galaxy 20. Which for someone's stupid idea has a glass back. I dropped my Phone on its back. Its got an otterbox on it no big deal. Phone ...4 months old quits charging. Take it in They take otterbox 9ff...the bsck is totally broken even had plastic that worked its way in the charger port Normally these are great. BUT NOT ON SAMSUNG GALAXY 20 PHONES!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Doug.
We're sorry to hear about the damage to your device while it was in a Defender Series pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Brand New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber around Otterbox hard case keeps coming loose after wearing for weeks. This is my second case. Otterbein is not open to guarantee product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Meka,
We're so sorry about this. We'd love to help you with a warranty replacement on our OtterBox website!
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox keeps the phone kind of safe. Due to the curved screen, I've still broken 2 screens lol
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series case. While our cases are tough, there are still some variables that are unpredictable. Though we aren't able to extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already seeing wear signs on some areas and it's stretching.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jared!
We're sorry to hear that your Defender Series Pro case has gotten stretched out! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not very happy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having issues with this phone. Many of my apps & calendar dates were not transferred!
No, I would not recommend this to a friendEhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for less than a month, and the trim around the camera started peeling off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jose!
We're sorry to hear that your Defender Series Pro case has already started peeling! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pricey for no screen protector but it works ok so far
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Brandon!
We're glad to hear that your Defender Series Pro has been working out! After extensive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. If you run into any issues with your OtterBox, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality case. Always trusted otter box brand.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CiCi,
Thanks for the kind words! We’re glad that our products are working out for you.
Happy Holidays,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Unrivaled protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried many cases for various phone, but i always seem to find myself purchasing otterbox!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for always making Otter your go-to, we really do appreciate that! We did want to check in and make sure everything was going okay with your most recent Defender Series Pro case since the lone star rating you posted is actually the lowest rather than the highest.
If you are in need of any assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Does not fit phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit the phone! I bought one in the store making sure the model was current …but did not fit. The case has rounded edges while the phone has square edges. So I ordered one online thinking the in-store purchase may have had the wrong case in the package But the second case was the same…did not fit!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
It's definitely odd to hear that your Defender Series Pro isn't fitting your device properly, as we design all of our products to be a perfect match for each phone. We recommend giving our helpful Customer Service Team a call at 1-855-688-7269, and we can get you pointed in the right direction for your protection needs.
Best,
OtterBox Customer Service Team
S20+ case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was awesome but after 4 month of use the rear rubber started to peel off and peel of edge's of any screen protector
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series Pro! While we designed this case to be completely compatible with OtterBox screen protectors, we can't guarantee compatibility with all screen protectors on the market. If you are using an OtterBox screen protection option, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team