Customer Ratings & Reviews
- Model:
- 77-64453
- SKU:
- 6397630
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case as offering excellent protection and a good fit for the Samsung Galaxy S20 Ultra 5G. Positive feedback also highlights the case's grip, ease of use, and included belt clip. However, some customers find the case to be bulky and expensive. The weight of the case was also mentioned as a negative aspect by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Not worth it to me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't worth the money ,found one cheaper om amazon that was better and cheaper
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling like the cost of the Defender Series Pro Case isn't quite in line with the value it's intended to provide. While we've never strived to be the lowest price point going, we definitely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection and performance available. If we can ever be of any Otter assistance, just give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
no front screen protection 000 returned not what
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no front screen protection 000 returned not what … outer edges and rest look and feel good to me-- looking for more protection
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Smitty.
We're sorry to hear about your disappointment with your Defender Series Pro case. After tireless design testing, our engineers determined that the best way to interact with the advanced display of your device was without the addition of a built-in screen protector. That being said, our tests have shown that this case lives up to the protective qualities of past Defender Series case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brooke in less than a year. Now I have to go online to claim the warranty fot it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we do have that warranty, so we're happy to get you a replacement. If you haven't reached out to our Customer Service Team yet, feel free to call us at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive. no extra benefits from cheaper products.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro didn't exceed your expectations! Rest assured, that case design has been through extensive testing to ensure it provides your phone with the best-in-class protection OtterBox is known for. Additionally, your case is backed by our stellar warranty, so if anything should happen to your case, we'd be more than happy to get it replaced. Simply reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
No glass protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a front protector. This has no protection for the front of the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kimberly!
We're sorry to hear about any disappointment with your Defender Series Pro case. After exhaustive design testing, our engineers determined that a built-in screen protector would be a hindrance to the functionality of the advanced display on this device. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you ever run into any issues with your case, please reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Case looks nice but thats it. My phone glass crack
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for protecting you phone. The glass on the back of my phone still broke
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Travis.
We're sorry to hear about the damage to your device while it was in its Defender Series case. Our cases are tough, but there are some variables that can't be predicted. Though we cant extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
wrong cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish asaociate would have ask if right cover for phone before we left
No, I would not recommend this to a friendHaven't used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the wrong case. Can't return it cause the stores on long Island are closed. I log into my best buy acct and the transaction isn't there. I can't contact anyone from best buy either. So basically I spent 60 bucks on something I can't use.
No, I would not recommend this to a friendVery Poor Security for you phone.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped one time, on the side of case, from about 12 inches onto a countertop. Shattered screen, had to order replacement phone. 10/10 would not purchase this case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that can't be predicted. Though we aren't able to extend our warranty to the device itself, we'd be more than happy to get you helped out with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
UGH
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box says for my s20 ULTRA. BUT WHATS INSIDE THE BOX IS A DIFF STORY. ONLY THE CLIP IN THE BOX FITS THIS PHONE.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your recent purchase! It's certainly unusual to hear that your case isn't properly fitting your device! We appreciate your feedback, and we'll be sure to get it passed up the ladder. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
eh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the backing started to peel off after a year and a half
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Very sorry to hear of this peculiar peeling of the outer slipcover of your Defender Series Pro case. A year and a half really isn't all that long, and we're confident that a brand-new warranty replacement will be in it to win it for the long haul. Just ping our handy Otters through the following link, and we'll be glad to help get one in the works and have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Dont fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case dont fit in my phone i git a tmobile note20 ultra
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
So sorry for any confusion, but this Defender Series Pro case was specifically designed for the Galaxy S20 Ultra 5G which is a different size compared to your Galaxy Note 20 Ultra. We craft all of our cases on an individual basis to ensure their compatibility with the unique style and features of each device. We do have this case available for your exact device though! Feel free to give us a call at 1-855-688-7269 with any questions.
Warm regards,
OtterBox Customer Service Team
Otter Box case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case sucks top plastic broke already and phone holder broke as well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series case broke so soon. The good news is we have a great warranty that's calling your name. Please feel free to give us a call at (855) 688-7269 and we'd love to get you back on track to sturdy security!
Best,
obcst
nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but Delay and open box Lateeee lateee lateee
No, I would not recommend this to a friend- Pros mentioned:Case quality
Protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, amazing quality, fair price, omg.
I would recommend this to a friend Strong protection for guys outside.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My second OtterBox purchase and the first one is 6 years old and still going strong after many drops. Hope this one for new phone holds up as well.
I would recommend this to a friend