Customer Ratings & Reviews
- Model:
- 77-65100
- SKU:
- 6397619
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Defender Series Pro Case as offering excellent protection and a good fit for the Samsung Galaxy S20 Ultra 5G. Positive feedback also highlights the case's grip, ease of use, and included belt clip. However, some customers find the case to be bulky and expensive. The weight of the case was also mentioned as a negative aspect by some users.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has never let me down this is very sturdy
I would recommend this to a friendGreat protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product!!! Love the quality great product!!!
I would recommend this to a friendGood product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product for price. Definitely recommend it for anyone.
I would recommend this to a friendotterbox
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the belt holster, very sturdy and durable, has multiple uses
I would recommend this to a friendGreat Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, very durable. Too thick to charge through
I would recommend this to a friendOtterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is as described vsry good qualityand durability
I would recommend this to a friendGreat case.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong and sturdy. Nice weight. Would definitely get another one.
I would recommend this to a friend- Cons mentioned:Weight
big and bulky not able to use the wireless charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good but in actual use, it is too big, too heavy, and can not use the wireless charger. Kept falling off the holder in the car. Had to get a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! We greatly appreciate your feedback about your experience, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you have returned your case, but we hope you choose to give OtterBox another shot in the future.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Don't put on Galacy 20
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this on mt Galaxy 20. Which for someone's stupid idea has a glass back. I dropped my Phone on its back. Its got an otterbox on it no big deal. Phone ...4 months old quits charging. Take it in They take otterbox 9ff...the bsck is totally broken even had plastic that worked its way in the charger port Normally these are great. BUT NOT ON SAMSUNG GALAXY 20 PHONES!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Doug.
We're sorry to hear about the damage to your device while it was in a Defender Series pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Good protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality case. Always trusted otter box brand.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CiCi,
Thanks for the kind words! We’re glad that our products are working out for you.
Happy Holidays,
OtterBox Customer Service Team
no front screen protection 000 returned not what
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no front screen protection 000 returned not what … outer edges and rest look and feel good to me-- looking for more protection
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Smitty.
We're sorry to hear about your disappointment with your Defender Series Pro case. After tireless design testing, our engineers determined that the best way to interact with the advanced display of your device was without the addition of a built-in screen protector. That being said, our tests have shown that this case lives up to the protective qualities of past Defender Series case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive. no extra benefits from cheaper products.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro didn't exceed your expectations! Rest assured, that case design has been through extensive testing to ensure it provides your phone with the best-in-class protection OtterBox is known for. Additionally, your case is backed by our stellar warranty, so if anything should happen to your case, we'd be more than happy to get it replaced. Simply reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
wrong cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish asaociate would have ask if right cover for phone before we left
No, I would not recommend this to a friendVery Poor Security for you phone.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped one time, on the side of case, from about 12 inches onto a countertop. Shattered screen, had to order replacement phone. 10/10 would not purchase this case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that can't be predicted. Though we aren't able to extend our warranty to the device itself, we'd be more than happy to get you helped out with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
UGH
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box says for my s20 ULTRA. BUT WHATS INSIDE THE BOX IS A DIFF STORY. ONLY THE CLIP IN THE BOX FITS THIS PHONE.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your recent purchase! It's certainly unusual to hear that your case isn't properly fitting your device! We appreciate your feedback, and we'll be sure to get it passed up the ladder. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Strong protection for guys outside.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My second OtterBox purchase and the first one is 6 years old and still going strong after many drops. Hope this one for new phone holds up as well.
I would recommend this to a friend