Customer Ratings & Reviews
- Model:
- 77-82262
- SKU:
- 10920687
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good case. The side holder for the Apple pencil is hard flimsy plastic that falls off easy exposing the side. The older version had this but was made by rubber and stayed in place protecting the IPAD. There is no screen protection so you have to spend even more money unless you want to risk your screen getting scratched. for the sides not made of plastic it's a good case. Get the older version if possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the Apple Pencil integration, and we'll be sure to let our design team know about your experience. Keep in mind, our standard Defender Series case for that iPad does include a built-in screen protector. If you have any questions, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Decent case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case just wish it came with screen protector.
I would recommend this to a friendHardcase sturdy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is Sturdy and bulky. Safe from falling.
I would recommend this to a friendiPad Case for 11-inch Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this iPad cover, has a nice grip and placement for the Pencil too.
I would recommend this to a friendOtter Box Isn’t get.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn’t worth the money in my opinion and I normally like Otter Box brand. The spot that holds the Stylus broke off easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Very nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like. Make me feel confident in use expensive ipad. Big wow.
I would recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to constantly take it off to turn on the iPad bc the buttons don’t really work correctly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles with your Defender Series Pro! It's odd to hear that your case isn't lining up properly with the buttons on your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy , works good as a stand so you can watch movies.
I would recommend this to a friendStill Trying to get it on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried on numerous occasions to try to get the thing on. I've tried numerous times. I guess I'll take it to BestBuy, but they said it would cost $15 to install it. I don't think it should be that difficult. I had another one - to be fair BB installed it, for free, Also, the new ones no longer have protection on the front
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! We appreciate your feedback about applying your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great installation video that may help with that process. Check that out here: https://www.youtube.com/watch?v=VppNE6dXw2g
Best,
OtterBox Customer Service Team
No screen protection and stand doesn’t fit correct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is similar to my old one for my iPad 7Gen but it didn’t come with screen protection and concerns me alittle also doesn’t fit into the stand like the other one. I’ve used otter box literally my whole life when it came to protecting my devices but seams like it’s starting to decline
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about not having a screen protector in your case and your troubles with the shield stand, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement.
Best,
OtterBox Customer Service Team
ThurstTennis
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just say no, they’re made in Mexico, not reliable, unstable rubber on the back. Extremely bulky, the stand keeps snaps, won’t staying on stable.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had such a lackluster experience with the Defender Series Pro case in terms of the struggles with its outer slipcover and shield/stand. Despite how things have gone with your original unit, if you're willing to say yes to giving it another go with a brand-new warranty replacement, we're confident there are better times ahead!
Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
did not like this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bulky and inconvenient, main case and cover are too big, pencil is not held securely
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Alex! We are so sorry to hear that you are experiencing an issue with your Defender Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Otterbox not the same on the Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox case use to be very good opening and closing the outer cover. With the new design is difficult to open once closed. The Apple pencil feels loose inside the case and ofter falls out of the bracket on the inner case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles with your Defender Series Pro! We appreciate your feedback about opening your case, and we'll be sure to let our design team know about your experience. It's odd to hear that your Apple Pencil is loose in the case. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Bad Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $90, the absence of installation instructions is unacceptable. This is a case for an Apple product and Apple buyers are used to a premium experience--at the very least, a QR code that takes me to a Youtube video! I only bought this because the best case company (Rokform) doesn't make iPad cases and will surely be my last Otterbox purchase. After about 20 minutes of searching online, I was able to glean OB's design philosophy and figure things out for myself (this is a new model and there are no videos yet, evidently), however the "case" creaks and pops as I hold the iPad, so it's probably not attached correctly. This could prove to be a VERY expensive experiment...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with the installation of your Defender Series Pro! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
HORRIBLE SERVICE!q!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the wrong size and was APPALLED with the short window of time to exchange for the correct size. I WILL NEVER SHOP AT BEST BUY AGAIN WITH SUCH A RIDICULOUS 15 DAY RETURN POLICY!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Marc! Once you have the correct size Defender Pro for your iPad, please do not hesitate to reach out to our Customer Service Team should any questions or needs arise related to this case.
Why was this not delivered?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was to be delivered at my address on file. Now it’s being canceled?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are confident that the original place of purchase can assist with any order issues that may have occurred. Once you are enjoying your case, please know our Customer Service Team is here to help, so please do not hesitate tor each out via chat for any questions or needs that arise.
Not recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems sturdy, but taking the cover off is so difficult I rarely use it. Only for storage. Also the stand is not practical for holding the tablet up for reading. It only has one setting and it’s quite low. If I’d known that I would not have bought it. I’m only keeping it because of the inconvenience of returning it. Definitely not recommended.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you've had a less than positive experience with your Defender Series Pro case. The shield should work as a hands-free multi-position stand for comfortable viewing and use. The piece within the shield can be adjusted to prop your device up into the angle you prefer. We'll link an installation video for you below to help get that case on and off your device and also to give you a visual for the different positions you can rest your device in the shield stand. Please don't hesitate to give our friendly Otters a call at 1-855-688-7269 with any questions or if you need any assistance troubleshooting this product.
https://www.youtube.com/watch?v=IQl2GudFjXc
Warm regards,
OtterBox Customer Support
Worth It !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my kid's new ipad pro. Definitely a life saver! Plenty of drops but it's a protected drop!
I would recommend this to a friendJust don’t.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky and unbalanced. The sales associate recommended this because it would stand up and protect my iPad. Not only was difficult to apply, it lacked the protective screen shown in the video. Worse, it could not secure the iPad in an upright position. I expected better from this brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear that our Defender Series Pro has left you feeling frustrated. Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. The Defender Series case was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
In regards to the case not working as it should, this sounds like a replacement may help sort things out. Just give us a call at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
Otter box
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very safe from screen protection it broke from the edge of were the case is protecting
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team