Customer Ratings & Reviews
- Model:
- 77-82262
- SKU:
- 10920687
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Not adjustable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the standing position… not adjustable….
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Randy! We apologize for any trouble you've had with the Defender Series Pro case for your iPad Pro 11-inch. We hope that case has been doing its job in keeping your device safe though. We actually designed that shield stand to be used in a way that you can place your iPad in a variety of different positions for handsfree use. We'll provide a link to one of our installation videos for you below to help give you a better visual of those different positions, but please feel free to give our customer service team a ring at 1-855-688-7269 with any other questions or concerns.
https://www.youtube.com/watch?v=cR2ZmNtMSBE
Best,
OtterBox Customer Support
Misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons don’t line up properly on all models making it to where my 3rd Gen. power and volume buttons were inoperable. Only buy this product if you have a 4th Gen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Dustin! We are so sorry to hear you are experiencing a button alignment issue with this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Hard to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to snap the cover off. The cover turns into a stand, but there is only one angle and the iPad is not secure when on the stand. Would like it better if it was one piece, easier to open, and had more angles for the stand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry if the Defender Series Pro case for your iPad Pro 11-inch wasn't quite what you were hoping for. We appreciate you taking the time to share your thoughts on this case with us though. We designed that shield stand to work as a hands-free stand and screen cover and you'll be able to situate your device in that piece in a variety of positions. As far as removing the case goes, you can begin to disassemble the case by peeling back the outer slipcover and then separating the hard inner shell into two pieces. We'll provide a link to one of our installation videos for you below that will walk you through that assembly process, as well as give you some visuals on using the case stand in those different angles. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
https://www.youtube.com/watch?v=VppNE6dXw2g
Kindly,
OtterBox Customer Support
Ipad otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was to big for my ipad 9.7 so we took it back and got our money back
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as advertised. Otterbox never seems to disappoint
I would recommend this to a friendIpad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It………………………………………………………. Works perfectly fine for my ipad
I would recommend this to a friendGreat case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!!!! Amazing!!!!! This is an must buy!!!!!!
I would recommend this to a friendVery good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for I pad !!!!!!!!!amazing product!!!!!!!!
I would recommend this to a friendBroken in 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thin side piece broke in 13 months… Used inside house only..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Linsey! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Inadequate design and instructions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to figure out how to fit the iPad into this case. Then the parts don’t return to their original slots.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Bruno! We apologize that the installation process is becoming frustrating. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the iPad that I had bought, which was a generation 10. Sales person said that it would save us to say had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Not sure what wires got crossed with your recent purchase of the Defender Series Pro case, but this specific model is only for use with the iPad Pro 11" rather than the iPad (10th Gen) you're looking to cover. We do make our standard Defender Series case for your device, as well as our Symmetry Series Folio and Symmetry Series Elite cases, so those would be the ones to key in on going forward.
We trust that Best Buy will be able to help with a return of the item in question, and definitely give our friendly Otters a call at 1-855-688-7269 with any product questions and we'll always be happy to talk shop!
Best,
OtterBox Customer Support
Ehhhh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wayyyyy too hard to operate. If you never want to get the iPad out in any reasonable amount of time then this product is just for you.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the struggles you've had removing your iPad Pro from the Defender Series Pro case. We certainly do like to make sure your tech is nice and secure, but you obviously need to be able to access your device when you want. If you're still struggling, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to talk through the process.
Best,
OtterBox Customer Service Team
Otter box ipad cover
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned these before. But material on this one is unacceptable. Corner broke off the second week of ownership.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Defender Series Pro case to be in it to win it for the long haul, and we're sorry that yours has fallen on hard times after just two weeks on the job. Hopefully it was at least taking care of business in terms of helping to keep your iPad safe from harm when the damage occurred, but however it went down, we'll be glad to help with a brand-new warranty replacement for a fresh start!
Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have things all fixed up in no time! https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Otter box for iPad Pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has no protector for the screen. It doesn’t want to stay in the upright protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry for any disappointment you've had with the Defender Series Pro case. We appreciate your feedback on the shield stand for this case and we'll be sure to shoot your thoughts up the ladder to our design team for you. You're correct in saying the Defender Series Pro case doesn't feature a built-in screen protector though. However, we ensured this case would be seamlessly compatible with any of our trusty screen protectors, like the Alpha or Amplify Glass. We also have our standard Defender Series case available for your device which does include that built-in screen protector. Please give our Otters a call at 1-855-688-7269 and they'd be happy to answer any questions you might have.
Best,
OtterBox Customer Support
Very poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor it’s is not going to protect against a drop / 0 on water or wether protecting hard to get off of the I pad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. Keep in mind, none of our cases are designed to be waterproof. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
No screen protector.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight but difficult to put on device. No screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your struggles installing your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not a good fit for the ipad i bought. Returned
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We totally get how important an accurate and secure fit is to the Apple/Otter experience and we're very sorry that something was unusually amiss with your particular case. Although we wish we'd had the chance to work with you directly on this, it sounds like you've already moved on to something else. But if we can ever be of any Otter assistance down the road, please do feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case obstructed the on/off button. I had to return the item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles with your Defender Series Pro! It's odd to hear that your case wasn't functioning well with your device, and we'll be sure to let our design team know about your troubles. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future. If you ever run into any issues or have any questions, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Otter box for I pad second generation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor protection, clunky, difficult to use, not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know your thoughts.
Best,
OtterBox Customer Service Team
Cheap cheap cheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap pieces! For the money, Amazon has better. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with your current Defender Series Pro case that has you feeling like the quality isn't up to snuff? If your case has cracked under the pressures of protection, feel free to hit us up for a brand-new warranty replacement and we'll be glad to help fix things up in a hurry!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team