Customer Ratings & Reviews
- Model:
- 77-82269
- SKU:
- 10947636
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Last years case is better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The side where the apple pencil goes is very flimsy. It keeps moving outward to the edge of my iPad where it starts lifting the glass cover that I put on it. All of my electronics are protected by otterbox covers. This is the only one I have ever had an issue with. Will be returning it and looking for another brand.
No, I would not recommend this to a friendClunky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just too clunky. I get the device is large, and needs protection but the case makes it's the sleek design disappear and in result all you can see is a big bulky case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's a fine line between maximum protection and a low profile. Although we feel like we hit pretty close to the mark with the Defender Series Pro case, we're sorry to hear it's still seeming a bit too substantial for your needs and taste.
Our streamlined Symmetry Series 360 Elite case might be more to your liking, and you can check it out at Best Buy through the following link. Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
https://www.bestbuy.com/site/otterbox-symmetry-series-360-elite-folio-tablet-case-for-apple-ipad-pro-12-9-6th-gen-5th-gen-4th-gen-and-3rd-gen-scholar-grey/6513278.p?skuId=6513278
Best,
OtterBox Customer Support
You must be kidding.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if this was “ missing a piece” or not. But putting it “ together” was impossible. The instructions were actually horrible. And finally, the cover is impractical i am sure there are better- and less expensive too..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback on our cases. We work diligently to improve the quality of our cases with each new iteration. If you are experiencing problems with your case and would like a replacement, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Awful, better off with any other case for the high
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is not rugged. Thankfully it is no longer on my iPad. Within a week of normal INDOOR use and NO DROPS the plastic snaps on one of the corners. Almost as if it’s old or sun damaged plastic how it’s so brittle. I have the same on my Samsung galaxy s23, same story, brittle plastic and it’s no good.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Charles! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Dont buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about a month. Then the side piece where holds on the protective platic broke and now it fall apart everytime u handle it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced a break in your Defender Pro Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via our great warranty!
- Cons mentioned:Price
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not easy to use. Getting the case on the iPad was a festival of pain. EXPENSIVE JUNK!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're so sorry to hear about the troubles you had with the Defender Series Pro case for your iPad Pro 12.9". Were you able to separate the case into three pieces before applying it to your device? We'll provide a link to our installation video for you below that we hope helps. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
Otter
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box should be much better than this! Previous versions where outstanding.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Weight
Not good at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, Heavy and very fragile side. One side gets loose very easy and it happens so often that is annoying.
No, I would not recommend this to a friend Really rugged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We feel much more confident with the beefier case given the larger screen size. The flexibility with screen positions and pen holder work well.
I would recommend this to a friendiPad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive graphics and battery life. I’ve been using an iPad mini since 2018, the size difference is great. The new M2 chip performs well.
I would recommend this to a friendSize does not match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit my iPad Pro…apparently Otterbox doesn’t make cases for this model any longer. I returned it to Best Buy. I tried ordering a replacement from Otterbox and could not get one that fit my IPad from them either….needed a replacement because the stand mechanism broke on mine - lifetime guarantee…..but no!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize for any inconvenience you had with the Defender Series Pro case. We craft all of our cases on an individual basis and this case is only compatible with the iPad Pro 12.9-inch (3rd, 4th, 5th, & 6th gen). We try to keep our products around for as long as possible for our limited lifetime warranty, but due to the rapid pace of technology, there does come a time when we have to say goodbye to our older models. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about things some more.
Cheers,
OtterBox Customer Support
Not the Defender Case of Yesterday
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. The pencil area felt flimsy and didn’t feel very supportive. However, my biggest complaint is the stand, it was loose to the point that you couldn’t close it without it hitting the screen, and it would continue to bounce up and down on the screen while clipped on, making me nervous about damaging the iPad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Definitely not the experience either of expected for time spent with the Defender Series Pro for iPad Pro 12.9", and we're so sorry it went down this way. The loose, non-supportive nature you described wasn't what we found during our internal testing of the case, so we feel confident that a brand-new warranty replacement will give you no such trouble going forward. You can set things in motion using the link below, or please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Good protective case for Ipad Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and sturdy case for Ipad pro Lighter and stronger than the previous version of it.
I would recommend this to a friendNot what I was looking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used many OtterBox products. However I had to return this one because it was too rigid and difficult to install.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the rigidity of your case, and we'll be sure to let our design team know about your experience. We're sad that you ended up returning your case, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
No screen protector
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an otter box fan but I’m upset that this one does not have a screen cover like my other cases did.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned product not even a day later because it had been opened and was scuffed. Also didn’t fit properly!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you had such an unusual and discouraging experience with your recent purchase of the Defender Series Pro case. If you're still in the market and have any questions about our products, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
No screen protector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it. Will never purchase again. Definitely not worth the price they are asking for it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok but the back starts to come off and the side where the pencil goes break very easy. I’ve actually purchased two of these but not buying a third over the course of a year I’ve went through 2.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jesse! We are so sorry to hear you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Love My Otter Box Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only use Otter Box Defender Pro for any of my hand held Electronic devices
I would recommend this to a friendAnother OtterBox Success
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box never disappoints. The quality and build are up to par as usual.
I would recommend this to a friend