Customer Ratings & Reviews
- Model:
- 77-82269
- SKU:
- 6453122
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the Defender Series Pro case's robust protection and convenient stand features. Many appreciate its secure fit and ease of use, along with the high-quality materials. However, some find the case to be somewhat bulky and heavy, and the lack of a screen protector is a common point of feedback. The price point is also considered high by some customers.
This summary was generated by AI based on customer reviews.
My iPad case!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very durable. It’s exactly as described.
I would recommend this to a friend- Pros mentioned:Protection
OtterBox Defender Pro for iPad Pro 12.9 in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It protects the iPads well in our aircraft hangar. There are a lot of contaminants in our evironment and the iPads are prone to being dropped in our high usage area.
I would recommend this to a friend Otterbox is the Goat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't take up a lot of space and is sturdy and dependable.
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox, is one of the best cases I have ever used
I would recommend this to a friendiPad Pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad I went to Best Buy for. My iPad great deal
I would recommend this to a friendSlot pop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy as usual but the Apple Pencil slot pops open all the time. All I do is pick it up and it’s open.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Vicki! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Drop safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case, easy to use, handles a drop really well.
I would recommend this to a friendGift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife as a present and she loved it!!!
I would recommend this to a friendA+++++
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has done it again you want be disappointed
I would recommend this to a friendGood but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is ok, works good but wasn't happy I paid full price and it was used. The packaging was obviously opened, not manual and it had been used. Didn't have time to deal with trying to get another.
I would recommend this to a friendLook elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth the price. There’s a little flap on it made out of cheap plastic that breaks off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
Apple iPad case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects really good but broke easy didn’t even have it long
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Screen protector
Not what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I was looking for this did not have screen coverage. When the description said screen protection it does not mean screen cover protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Keep in mind, this case is also compatible with OtterBox screen protection options. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Defender case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually love Otterbox cases. This one seems a little flimsy to be a defender case. It’s difficult to turn on as well. I still love Otterbox cases. Just a little disappointed in this one.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kemet,
Thanks for being a fan of our products over the years! We’re sorry that this Defender Series Pro case is not quite meeting your expectations. Please feel free to give our friendly Otters a call at 1-855-688-7269 and we’ll gladly assist in any way that we can!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is amazing and I feel better knowing how protected it is. A little hard to get it on at first but very simple and worth it!
I would recommend this to a friend Seems slightly off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used OtterBoxs on all my devices for years. The fit of this one is good, but not as good as on past products.
I would recommend this to a friend- Pros mentioned:Protection
A great cover for ipad device.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great cover for Ipad device. It has reliable layers of protection to protect an otherwise expensive device.
I would recommend this to a friend Not as sturdy as you’d think
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box? This is the absolute worst product you’ve done! The case is flemsy and actually bends at certain places. This doesn’t feel like a iPad cover you’ve done in the past. The side where the pencil charges bends and snaps when holding the iPad. If this is the future I will be finding a different solution. Furthermore at 129 price tag? Tisk tisk
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize for any disappointment you might have had with the Defender Series Pro case for your iPad Pro 12.9-inch. This is one of our most rugged case designs though, so we're very surprised to hear about any flimsiness you've experienced. We'd like to dig a bit deeper into thing with your in order to better understand what's going on here. Please give our customer service team a call at 1-855-688-7269 and they'd be happy to help find the best path forward for you.
Warm Regards,
OtterBox Customer Support
- Cons mentioned:Screen protector
No go
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and no screen protector. Returned and went with a tempered glass screen protector and the magic keyboard as a case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Defender Series Pro Case wasn't quite what you were expecting or hoping for. Sounds like you've already landed on something else you're happy with, but if you ever have any questions about our products for your iPad Pro (or any other device) feel free to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Ok Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design. Case feels ridged. Had to return it due to the pencil flap. 1 week into using the case the flap broke trying to open it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .First week in and BAM—broken Apple Pencil compartment?! Obviously not what either of us was expecting and we're sorry things went sideways in such a hurry. Fortunately, we've got a great warranty that will help to restore structural integrity with a brand-new replacement, which we trust will stand the test of time going forward.
Just ping our handy Otters through the following link or at 1-855-688-7269 and we'll have this all fixed up in no time! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
