Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
OK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it will protect my phone, but I wish they still had the screen cover on them
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Keep in mind, this case is also compatible with OtterBox screen protection options. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Doesn't wirelessly charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is really nice, my phone feels very protected. However it will not wirelessly charge. Super disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chelsea!
We're sorry to hear that you're having trouble wirelessly charging with your Defender Series Pro case! While that case is Qi charging compatible, we've found some chargers may work better than others, so you may notice a different charger suits you best. Additionally, we typically suggest charging on a pad that allows your phone to lay flat. If you run into any other issues with your case, please reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team