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Customer Ratings & Reviews

$32.99
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Comp. Value: $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1992 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,992 reviews
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    What you expect from Otter Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box has great grip and seems to protect the phone very well. Just wish it had screen protection so you don’t have to buy a separate one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case! As expected from Otterbox, it protects your iPhone very well. After you install it, you will feel very good about the protection that it provides. Since it does not have a protection screen already in embedded on the case (as in the previous versions) I would recommend that you install a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use otterbox since I have my first phone best protection and durability otterbox forever

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the smart phones to be too fragile for my liking and at the price of them I figured it would be a good thing to get something to protect my investment. After reading some online reviews I decided to go with the OtterBox Defender. I am glad I did because it is a well built product the provides the much needed protection to my iphone 12.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter Box for iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, keeps the phone safe. A little bulky but expected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great always use an otter box when I get a phone always secure and great protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    For the Tough Guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m rough and tough on phones so I need a case that supports my need I fish hunt work in a garage I’m all the time dropping my phone, so that tells my story. This case is definitely a #1 product

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Worth buying!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and excellent protection! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Otter box protection I have used for years. I am disappointed that it no longer includes screen protection which is why 4 stats

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Tough

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of my iPhone cover! Plus it is super strong and has protected my phone from accidental drops. There is no other phone cover I’d choose to protect my expensive investment!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone very well, sleek design. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Outter box w clip is great for iPhone 12-pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an outter box case man w the clip since day one. I’ve never cracked a screen and I’ve dropped previous phones in construction sites, out of my truck etc. I hated The plastic they put on the front of the previous models but this one does not have that and it’s so well made. 5 stars. Def recommend getting this case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone protector. I really wish they would have continued with the build in screen protector, but still a great case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. No more needs to be said. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Disappointing compared to previous Otterbox cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterbox cases for years. I have never had a damaged phone, despite multiple drops. The case for the iPhone 12 disappoints me compared to others. It did not include a protective cover for the screen - I had to buy one separately. Also, it does not feel as secure when clipped into the holster. Black was the only color choice - I was used to many more options from Otterbox.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Bill!

      We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If your holster continues to give you issues, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Classic Otterbox Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this slim down version of the Defender. I have used their Defender cases for years but wished they could find a way to vut down on the bulk and the have with this model. Still a bit bulky in the pocket but no where near as bad as before. You're going to have a tough time breaking your phone in this case, which is exactly why I buy them. If I have a gripe it's that I really have to dig deep to get to the mute switch. Other than that is a very good case and when you can get it on sale, it's a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case as all the otter box defender series are, just wish it was a little bit bulkier (peace of mind knowing it’s super safe!)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects as advertised. Easy install. Bought to replace it ne I wore out. Guess I need it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Of course but it.. it’s an otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is there any other way to carry your phone on your belt and protect the value of your most hated monthly bill. No!!! Who needs one of those expensive insurance plans? Otter box has been my insurance plan for 10 years now and I have never broke a phone even after thousands of drops not a scratch. So year get a otterbox yo!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, durable. I’ve owned 4 iPhones, for each phone I’ve always purchased the otter box for protection of my devices. This product helps retain the value of the phone. When trading in my phones I always receive to highest trade-in value because the phone in good condition due to the protection of the otterbox

    I would recommend this to a friend