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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,002 reviews
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox always has the best cases, but this one stands out to me since it seems to be much smaller and skinnier. The one issue in the past were that the phone cases were so big and bulky, but this one is much better and fits in the pocket a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Protection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox iPhone case is very good protection. I don’t worry about dropping my phone because I know it’s protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mobile phone protector. The only thing I would suggest is that they also include a screen protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy duty protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little tricky to put on and off but it’s a very heavy duty case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slimmer than normal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps that Best Buy often has these products on sale. This OtterBox case is slimmer than the past ones I’ve used for my iPhone’s which I love. It doesn’t have it’s own screen protector which is a plus in this case since they are notoriously hard to clean. It’s design allows for other screen protectors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the best. I also love the $400 raffle offer if you write a review. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough, on sale not a bad deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get Otterbox cases, the plastic part around the charger always gives out and starts tearing after about 2 to 2 1/2 years, but by that time I'm ready for a new phone anyway. I trust that it will be no different for my iPhone 12, thanks Otterbox for not making me have to deal with a cracked phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Easy purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy to find the product in stock with ease for pick up as my son was home and he needed a new case asap.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox cell phone case is solid, but it is not bullet proof. The side clips failed, which required a replacement. The lifetime warranty would not have covered it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the case, design was good but preferred the LifeProof case. Will be returning at some point for the other case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Sturdy but no stylish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't really pleased with the look and color, but had to buy a case for my phone and this is the only one Best Buy had of this caliber. This model is very safe and I do recommend it; however, be prepared to pay another $25 for the screen. This case does NOT come with a screen, which is a disappointment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has protected our phone many times and glad for it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Super protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox works well to protect your phone. It is sturdy and easy to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Tr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clip need to be better; overall is a good protection for your phone. The price is high tho $59.99.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the iPhone, the ease of use is much better than I expected. Als the person who assisted me was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go with otter boxes no matter what, and best buy is the only place to ever have them! I recommend this store and item to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product not sure about the plastic

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does it’s job in keeping my phone safe. Only thing is , the plastic cracked maybe 4 months later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case otterbox is known for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is real solid. Wireless charging compatible. Only bit of a downside is the holster itself if you use it. Those 2 little teeth that clips the phone in place of the holster broke after about a week and a half of use. Luckily my local retailer was awesome in helping me exchange the holster

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Should have come with screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the cost, it should have come with a screen protector, like my last one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it every time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always gone with OtterBox Defender Series and with this one, it's so streamlined that it doesn't feel clunky in any way. Not that I ever minded that in the past, but I'm pleasantly surprised at how minimal the case is, yet no sacrifice on durability.

    I would recommend this to a friend