Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$32.99
Save $27
Comp. Value: $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1992 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,992 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It’s ok

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get it correctly on. But it still should keep edges safe. This product does not cover the front.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Protection

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provide great protection and still allows access to key phone buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone cover

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY nice product sleek sheek classy look and feel love it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good case happy with it would be better with screen saver but it really protects the phone from a drop

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Cover for iphone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its sturdy a bit bulky though but i like it. The way i look at it insurance for those expensive iphone

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    good one

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 12 case is really good, just have a little trouble to put it on, other than that I like it.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Ellie

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very happy with his case. He misses that the screen protector is not build in anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection Out There

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case ever and the only type of case I've ever used for any of my older iphones. I drop my phone a lot on accident and this keeps everything perfect. Would recommend getting a screen protector for this one though since they are no longer included as part of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great phone case!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! Some people say it is bulky but I don’t think so. It gives the phone great protection and is easy to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was for my husband’s phone . No complaints from him so that tells you it’s a great case .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter rocks

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m digging this product it has helped me out especially since I suffer from epilepsy. I wish I had purchased this product when I picked up the phone from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid dropped it like 100 times and the phone still intact best decision a made by purchasing this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits well. Its very durable for my uncle who drops it frequently & its cleans well. This is the 3rd time i have purchased an otterbox cover for all of my iphones

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ok

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit it purpose over priced for a product that secure and protect

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter Box Protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the Otter box helps protect my I Phone . It’s great protection for people that work in harsh environments . I’ve been using this product for several years and I do recommend it to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Is very sturdy and phone is well protected. Phone still easy to use. I like the tab on the bottom which closes to keep dust out of charging connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No OtterBox? No iPhone unbox.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my employer requires an iPhone swap, I don’t take the new phone out of its box until I have an OtterBox Defender ready to hold it. And the 3-year old phone that’s being replaced goes back to HQ looking like new, every time.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good but no plastic screen protector

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is sturdy and rugged but does not come with the plastic screen protector that the previous otter box defender series do. I do not like the idea of glueing a glass screen on my $1,000 iPhone. I will be looking for a different case once this one wears out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry you're feeling as though this Defender Series Pro case is missing something. We decided to forego the built-in screen protector to allow direct, clear-cut access to your Galaxy's new curved screen technology. We understand how this could feel more vulnerable, but we assure you this case still went through extensive testing to ensure it will provide some of the best protection available, and we trust it will prove itself time and time again. If you're still unsure, please give us a call at (855) 688-7269 and we'd be happy to boost your confidence!

      Best,
      obcst OtterBox

  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for work and dust or outside activities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and it is great to listen with my favorite music

    I would recommend this to a friend