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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,002 reviews
  • Rated 5 out of 5 stars

    Otter Box Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the Otter box helps protect my I Phone . It’s great protection for people that work in harsh environments . I’ve been using this product for several years and I do recommend it to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m digging this product it has helped me out especially since I suffer from epilepsy. I wish I had purchased this product when I picked up the phone from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Benjamin

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need to protect our son new phone and purchased it product. We are pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Friendly and helpful and knowledgeable. They also helped me put the cover on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits well. Its very durable for my uncle who drops it frequently & its cleans well. This is the 3rd time i have purchased an otterbox cover for all of my iphones

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for work and dust or outside activities

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    100+ drops and still going strong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being clumsy with my cell phone the otterbox cases have always held up to my fumbles.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using for about a month … works best for those who work outside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has lasted me 2 years, and protected my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough. Great case but no MagSafe

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. It is a little thicker than most. I want to switching the shower for the other box that has a MagSafe I fell because I felt like this defender pro did not have the max safe and I will be lacking use of the mag safe features later on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY nice product sleek sheek classy look and feel love it

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    No wireless charging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want a case with a belt clip for the versed of use. I had a Platinum on my old phone that was good. This Otterbox Defender is sturdy feels good in the hand. It has one big problem NO wireless charging. I tried 3 different chargers nope. How is that possible?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with Qi charging in your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our engineers hear your thoughts! While that case is compatible with wireless charging, we've found that some chargers tend to work better than others, so you may find that a different charger suits you best. Keep in mind, our cases will work best alongside OtterBox charging options. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    DEFENDER PRO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an Otterbox Defender PRO, what else is there to say. Its the usual expected tough case that doesn't disappoint. This year the seemed to have slimmed it down more which is a huge plus. Easily able to hold and use with one hand still even with the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox for iPhones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used otterBox for all my iPhone. My phone sometimes falls and I know that is protected. I have not any phone cracked because of these boxes I got the best price at Best Buy. The deliver was free and fast. I love Best Buy services and value

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a rugged case this is one of the best. Protects your phone very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sturdy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. We always go back to OtterBox. They may seem high to some people, but you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Braintree Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is one of apples best. The Braintree Best Buy is my favorite store and I share my time between NJ snd the south shore. It does not matter what department you deal with the Braintree staff are always courteous snd outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my father and he absolutely loves it! It says it fits his hand just right! And it’s strongly built!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box iPhone 12 case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that it’s thin, protective & not bulky like the case was on my iPhone 7+ before I upgraded to the iPhone 12. The texture on this case is way better too as my old one had that rubbery feel to it. This one just looks & feels clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable! It really protects my phone and makes it feel a lot more durable. The only downside is that you have to open a small flap to plug in your charger, but that's only when you need to charge it and it's worth it for the protection.

    I would recommend this to a friend