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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,002 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Secure yet colorful/cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Iphone case for pre-teens/teens. It safeguards the phone well with a pop of color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and lightweight a little bulky. Dependable. I dont worry about him droppind his phone anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Outter Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these outter box for my IPhone. You can never go wrong when you purchase one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install. Secures the phone very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hugh's new I phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this phone. It is easy to use and the best smartphone I have ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong & Sturdy Otter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only case that can withstand the abuse I put it through. Drop it, kick it, throw it. It can handle it and keep going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case fits great. Replaced the one I had for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DAN’s Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product recommend to anyone that has the need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Call me

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pro iPhone. All the new applications and quick tips makes it easy to jump around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sturdy case without being too bulky. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Wireless charging

    Rated 2 out of 5 stars

    No wireless charging.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great case as I’ve used in the past on earlier iPhones. Tight fit. It does NOT work with wireless charging as indicated in description. I will be replacing with something else.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RBruce,

      Although recent internal testing has confirmed that the Defender Series for iPhone 12 & iPhone 12 Pro is compatible with Qi wireless technology, unfortunately, it does not support MagSafe functionality (including the MagSafe wireless charger).

      Not sure if that’s the device you were trying to charge with or not, and unfortunately, we aren't able to test for use with all of the various third-party accessories these days, however, if you're in need of a platform, feel free to check out our very own OtterSpot Wireless Charging System over on our official website, as the case will definitely work with that!

      Best,
      obcst OtterBox

  • Rated 5 out of 5 stars

    Amazing case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case I really love the durability of the rubber and the frame around it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone casen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case great price would recommend to anyone looking for a case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Continues to be a great protection product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing these protective cover/brands for our last 3 phones, they continue to be a great product as advertised. Our only issue is that the “mag safe” charger does not work through this particular cover as advertised but considering the protection aspect, it’s well worth simply using the original thunderbolt/AC charger as we did with all previous phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phones have been in OtterBox cases for as long as I can remember. Hope this doesn't go south...but I've NEVER had a broken screen in an OtterBox. Well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I OtterBox defender Pro for iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product . Purchase for protection for my iPhone very durable. Outstanding price. This is a great product this is my third purchase of this brand of an OtterBox

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Feels great!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Very strong case while still being comfortable in size. It comes with a case clip as well if you need it.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best protective case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as I've owned an iPhone, I've always used an OtterBox Defender case to protect the phone. I've dropped my phones several times on concrete from standing height and none of my phones ever sustained any damages. Whenever it was time to trade in my phone, they look like new when removed from the case. This case is not nearly as bulky as older versions of the Defender case and I expect it to be equally as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted a long time when I was a mason tender and broke down over a year later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only case I’ll ever own!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Had to get a replacement due to my first one breaking. Only costs $5 from otter box. Highly recommend. Customer service is amazing.

    I would recommend this to a friend