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Customer Ratings & Reviews

$32.99
Save $27
Comp. Value: $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1992 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,992 reviews
  • Rated 5 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy phone. I’ve always bought a Otterbox phone for years to protect my valuable phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim But Big Protector!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have been happy with my otter box protector for the iPhone 12 Pro Max. I have dropped my phone a few times and it has held up well. This is expensive at first glance. However, it pays for itself over time (especially if you keep your phone for a while).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product very dependable. Kept my daughters 1st phones in excellent condition why we bought another

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broke with normal fall.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shell broke when the phone fell from my hand to the floor. We will see how well the warranty works now. I’ve never had an Otterbox break before. But, my phone isn’t broken. So, it worked.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that your Defender Series case broke. We look forward to you reaching out to our Customer Service Team via phone or chat so we can help with this situation! OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its thinner than the last otter case that I had for my iphone 8 Plus. Very comfortable in the hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and at a great price! Will definitely shop here again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. Owned OtterBox case before so knew it would be a good. Very durable and protects great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drop me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price match always shop around and one of the best warranties around you only pay for shipping.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Otterbox for iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky and you couldn’t hear ringtone and side buttons are stiff. I returned the product.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Sorry to hear you had a disappointing experience with the Defender Series Pro case that led you to move on. This is definitely our most rugged model, but we do make several that are significantly more streamlined, such as the Symmetry Series and Commuter Series.

      If you're still in the market and have any questions about our other options for your device, just give our friendly Otters a call at 1-855-688-7269, and we'll always be happy to talk shop!

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Another great Otterbox product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Otterbox products for years and their products never fail to impress me. Bought the latest for my wife's new phone and she says she loves it; she knows her phone is protected and does not worry about the occasional drop or when the kids try to get the phone. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love that it has a hard plastic inside and a rubber outter shell!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy, stylish and durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case all time. It's very sturdy and durable. Saved my phone every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several Otter Boxes with my other phones. I like the product for its quality and durability.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Grippy and protective. Survived some drops. Need to use a screen protector tho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to wait for the MagSafe version the MagSafe version isn’t as nice so kept this

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, nice fit on phone. Protects really well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 12 case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super durable case that protects your phone from some pretty big drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable to protect your phone from damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built phone case. I have used them in the past and have been extremely pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5/5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best case for a new phone. I always trust this brand. I will always buy otter box.

    I would recommend this to a friend