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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,002 reviews
  • Rated 5 out of 5 stars

    otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good really strong cover!! i recommend to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product and we got it at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good box for the new Iphone 12 for drop protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    :)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and safe .

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just ‘ok’ but nothing great. No screen protector. Doesn’t work with Magsafe.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Apologies for the confusion, Andy, but this specific Defender Series case wasn't designed to accommodate the magnetic aspect of Apple's MagSafe technology. Here's a slightly different model that will fit that need!

      https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-for-apple--iphone--12-and-iphone--12-pro-black/6450259.p?skuId=6450259


      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Good quality. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product easy to use , I like it . thank you !!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Otter Box iPhone cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sturdy iPhone protector. Have used Otter Box Defender covers in the past and they are sure grip non-slip. The phone holder to clip to your jeans or belt is an added plus for hands free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box is the way to go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, never lets me down. Super sturdy and sleek!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son (14) used this case for his iPhone. It only lasted a year. Maybe for a adult it will last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case for the money. Strong, but not to heavy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No broken screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded to the new iPhone 12. After reading the reviews, hopefully my husband want crack the screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy mom… happy son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son’s new iPhone 12pro. Feels sturdy and I feel it’s going to protect his phone for a lifetime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and Sturdy. Like it better than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protector for our IPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had IPhones for quite a while now and the OtterBox Defender is a very nice case that provides great protection. Both my wife and I have the same phones and the same cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 11 yr old loves it real well. It keeps his phone protected, because he can be a little rough with it. For the price, I'd say it well worth ut.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ok case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t think it will protect as well as the one for my 7plus. Expensive for what you get

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not feeling confident with your Defender Series Pro case! Rest assured, that case design has been though hundreds of hours of design testing to ensure your phone is protected from the abuses of daily life. Additionally, your case is backed by our stellar warranty, so if you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    A little difficult

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult at first but once I got the hang of it went on with ease

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you were able to get your Defender Series Pro installed! If you run into any other issues with your OtterBox, we have a great Customer Service Team, and we'd be more than happy to get you helped out. Simply give us a ring at 1-855-688-7269, and we can assist!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Thanks for protecting basically nothing important!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! It is like a bullet-proof vest for my phone! It protects everything that isn’t important like the screen. I remember when Otter Box had a built in screen protector. Now I need to buy a separate screen protector. Thanks, Otter Box!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you're feeling a bit let down by the current screenless design of the Defender Series Pro case, Kelly. The advent of larger displays has dictated the need for an updated approach to balancing protection and performance, and we're confident the best model is direct interaction with the option for use of a glass screen protector. Please feel welcome to give us a quick call at 1-855-688-7269 with any questions about our various screen protection options, and we'll always be happy to chat!


      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. I wish otterbox still had the front cover. I never buy any other case other than otterbox. Very durable.

    I would recommend this to a friend