Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
ITS OK
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is suppose to be one of the most durable brands and part of it ripped
I would recommend this to a friendExcellent Employee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all I would like to commend your employee, Jordan McElroy. When I purchased my phone from another employee, after 2 1/2 hours he sent me home. My apps had only half transferred. I felt like he just wanted to get rid of me. He told me to go to verizon if it didn’t work. After visiting Verizon, they sent me back to BB. Jordan McElroy went above and beyond getting it going. He finally had to wipe it clean and start over. He was very pleasant and helpful and explained everything to me. I am enjoying my new phone. He deserves a raise!!
I would recommend this to a friendGood phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased the Otterbox in the past and have never had a problem. Definitely a good phone case
I would recommend this to a friendOtterbox - had to be replaced.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for an iPhone 12 Pro. It didn't last as long as other otter boxes I have for previous phones and iPads. I was actually kind of disappointed and found some colleagues who voiced the same. It's not as "tough" as it used to be.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your Defender Pro Series case for your iPhone 12 or 12 Pro device. We have an amazing warranty and we are most happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
Great otter box protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Otter box is the best! Like the color and best protection. The only drawback is that because it is so thick putting it on a cordless charger, you have to take the outer layer off.
I would recommend this to a friend - Pros mentioned:Protection
Iphone12 Pro Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay latched well at the bottom. I like the two layer protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro isn't latching properly! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case that will close properly. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good gift for wife
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has a tendency to drop her phone and I have always used otter boxes. I have this same case in black and it definitely prevents my phone from breaking.
I would recommend this to a friend John
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older otter cover that wore out. Have been happy with this brand.
I would recommend this to a friend- Cons mentioned:Wireless charging
Bob
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not wireless charge without taking the outer case off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series case! While this OtterBox was designed with Qi charging in mind, some charging bases will perform better than others. Additionally, we do recommend using OtterBox Power options for the best charging experience with your case. In the meantime, if you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much thinner than the iPhoneX. I like the pro edition without the clear window on the back for the apple logo
I would recommend this to a friend- Cons mentioned:Wireless charging
Not compatible with wireless Charger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it functions great as a case. What my disappointment is that it doesn’t work with my Qi wireless charger even though it advertises that it will. For this reason I will be returning.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi James,
We're sorry to hear that you've had some trouble keeping your new iPhone amped up while using the Defender Pro Series.
While we have tested and confirmed the case compatible with standard Qi wireless technology, this specific model wasn't engineered for use with Apple's new MagSafe accessories (including the charger). If you're struggling with a standard charger, results can vary depending on what platform is being used and also the precise placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If we can be of any further Otter assistance please feel welcome to reach us over on our official website and we'll always be happy to help!
https://www.otterbox.com/en-us/support
Happy Holidays,
OtterBox Customer Service Team
- Pros mentioned:Protection
iPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for your iPhone! It protects your phone pretty well!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series Pro! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Lacking one major component
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully it will be dependable however it does lack a screen cover. Unsure whether I’ll buy one to Install
I would recommend this to a friend- Pros mentioned:Protection
Trusting brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful material. Used this brand all the time for all my phones. Thick and sturdy and very good protective material brand. Trusting name brand. Nice feel when you hold phone.
I would recommend this to a friend Nice case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very durable . I’ve dropped it at least 3 times in a week. No cracks or scratches at all
I would recommend this to a friendcase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product but was very difficult to get on the phone as the directions were not clear
No, I would not recommend this to a friend- Pros mentioned:Protection
Worth price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sturdy, keeps phone safe from falls. I paired it with the OtterBox Amplify Glass with blue light guard. Worth the price to protect phone from cracking.
I would recommend this to a friend - Pros mentioned:Protection
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case, has nice wide bumpers so I don't need the new screen protectors, which are awful. I love the color and all the protection it has. Great purchase!!
I would recommend this to a friend case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good case for i phone, is durable and sturdy, have not had any problems with it
I would recommend this to a friend- Pros mentioned:Protection
Protection.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my spouse to use on her new phone because of the ones we have had in the past they do an outstanding job at protecting our expensive purchases.
I would recommend this to a friend