Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wireless charging
Bob
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not wireless charge without taking the outer case off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series case! While this OtterBox was designed with Qi charging in mind, some charging bases will perform better than others. Additionally, we do recommend using OtterBox Power options for the best charging experience with your case. In the meantime, if you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
iPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for your iPhone! It protects your phone pretty well!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series Pro! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much thinner than the iPhoneX. I like the pro edition without the clear window on the back for the apple logo
I would recommend this to a friend- Cons mentioned:Wireless charging
Not compatible with wireless Charger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it functions great as a case. What my disappointment is that it doesn’t work with my Qi wireless charger even though it advertises that it will. For this reason I will be returning.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi James,
We're sorry to hear that you've had some trouble keeping your new iPhone amped up while using the Defender Pro Series.
While we have tested and confirmed the case compatible with standard Qi wireless technology, this specific model wasn't engineered for use with Apple's new MagSafe accessories (including the charger). If you're struggling with a standard charger, results can vary depending on what platform is being used and also the precise placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If we can be of any further Otter assistance please feel welcome to reach us over on our official website and we'll always be happy to help!
https://www.otterbox.com/en-us/support
Happy Holidays,
OtterBox Customer Service Team
Lacking one major component
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully it will be dependable however it does lack a screen cover. Unsure whether I’ll buy one to Install
I would recommend this to a friend- Pros mentioned:Protection
Trusting brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful material. Used this brand all the time for all my phones. Thick and sturdy and very good protective material brand. Trusting name brand. Nice feel when you hold phone.
I would recommend this to a friend Nice case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very durable . I’ve dropped it at least 3 times in a week. No cracks or scratches at all
I would recommend this to a friendcase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product but was very difficult to get on the phone as the directions were not clear
No, I would not recommend this to a friend- Pros mentioned:Protection
Worth price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sturdy, keeps phone safe from falls. I paired it with the OtterBox Amplify Glass with blue light guard. Worth the price to protect phone from cracking.
I would recommend this to a friend case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good case for i phone, is durable and sturdy, have not had any problems with it
I would recommend this to a friend- Pros mentioned:Protection
Protection.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my spouse to use on her new phone because of the ones we have had in the past they do an outstanding job at protecting our expensive purchases.
I would recommend this to a friend - Pros mentioned:Protection
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case, has nice wide bumpers so I don't need the new screen protectors, which are awful. I love the color and all the protection it has. Great purchase!!
I would recommend this to a friend Otter Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little puzzling to “install” initially. Have not used holster. Too geeky?
I would recommend this to a friendfine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter Box defender series is fine. It fits very tight on my apple 12 telephone.
I would recommend this to a friendDesktop computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online purchase was seemless and required minimum effort on my part - awaiting shipment!
I would recommend this to a friend- Pros mentioned:Protection
Rigged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! I can’t tell you how many times I’ve dropped my phone and the Otter Box never fails me. Never a crack or broken screen!
I would recommend this to a friend - Pros mentioned:Protection
Case Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a case. Nothing special. Hopefully it protects the phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro hasn't exceeded your expectations. If there's anything specific keeping this from being a 5-star experience, we'd love to hear your feedback! Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Higly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy installation. It may cost more than other phone cases, but recommended by friends who have dropped their phone and this OtterBox did its job.
I would recommend this to a friend - Pros mentioned:Protection
Otter buy it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeping my phone safe is a necessity these days. Can't afford to break it and this OtterBox helps.
I would recommend this to a friend Purchased a television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and efficient service and I feel that I was assisted in making a quality purchase!!
I would recommend this to a friend