Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Desktop computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online purchase was seemless and required minimum effort on my part - awaiting shipment!
I would recommend this to a friendfine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter Box defender series is fine. It fits very tight on my apple 12 telephone.
I would recommend this to a friendOtter Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little puzzling to “install” initially. Have not used holster. Too geeky?
I would recommend this to a friend- Pros mentioned:Protection
Case Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a case. Nothing special. Hopefully it protects the phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro hasn't exceeded your expectations. If there's anything specific keeping this from being a 5-star experience, we'd love to hear your feedback! Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rigged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! I can’t tell you how many times I’ve dropped my phone and the Otter Box never fails me. Never a crack or broken screen!
I would recommend this to a friend - Pros mentioned:Protection
Higly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy installation. It may cost more than other phone cases, but recommended by friends who have dropped their phone and this OtterBox did its job.
I would recommend this to a friend Good Protection. Input while on speaker flawed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection but using speaker causes voice to drop out. No mag charging support.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback on our case. We do try to design our Defender Series cases to work seamlessly with the speakers on your device. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tough and sturdy. A must for 12 pro. Didn't try out with mag safe charger. Recommended!!!
I would recommend this to a friendPurchased a television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and efficient service and I feel that I was assisted in making a quality purchase!!
I would recommend this to a friendCould be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful case at first. However, after just 3 months of regular use, the outer silicone/rubber piece of the case suddenly became very loose and barely latched on to the inner plastic piece around the case. I would have to pay Otterbox another $7 just for a replacement. I’m overall disappointed in the outer part of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you'd like to get that case replaced, feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very rugged. Sort of hard to wrestle phone into the case but fits well once installed.
I would recommend this to a friend- Pros mentioned:Protection
Otter buy it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeping my phone safe is a necessity these days. Can't afford to break it and this OtterBox helps.
I would recommend this to a friend Out-standing Protection on this case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried an Apple case for the silicone comfort. Broke TWO screen protectors in 12 days because the lack of "Edge" protection on Apple case. (Best Buy staff is the BEST!!) I went back to Otter-Box and they NEVER disappoint. You can't beat their replacement warranty if you have a rare issue. I have used Otter-Box for MANY MANY years and will continue to. Just wish they had more non-slip edges & cases with a little less bulk. When protecting an expensive phone I'll gladly live with a little extra bulk.
I would recommend this to a friendCase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice durable case. Have to take it apart every time when I want to use mag charger
I would recommend this to a friendWorks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice love how it works Would recommend it anybody love
I would recommend this to a friendSolid Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cases have always been good, I just wish the company didn't throw out its warranty down the drain. They used to have lifetime warranty on the products but went cheap and reduced them to limited warranties. Overall its a good product, but they seem overpriced now that the warranty no longer exists as it used to.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Marc!
We're sorry to hear about any confusion with our warranty! All of our products have a limited-lifetime warranty, which means as long as we have your case in stock, we're happy to get you taken care of with a replacement. Because of the rapid pace of technology, we do have to eventually discontinue our favorite cases. If you do run into any issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
A must have if you work in construction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great are use it for work every day. A must have if you work in construction
I would recommend this to a friend- Pros mentioned:Protection
Best protector on the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must have for your cell phone. Does great if you drop it. Also protects it from scratches to keep your phone looking new.
I would recommend this to a friend If using MagSafe, look elsewhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this case due to spotty connectivity to the MagSafe charger
I would recommend this to a friend- Pros mentioned:Ease of use
Otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Otter-box case for my iPhone 6 and insisted that is what I needed for my new iPhone 12. It’s so much easier to hold and prevent dropping.
I would recommend this to a friend