Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
A bit pricey, huge worth the money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good, rugged case, only 4 stars because of the price. It’s def worth it, but $60 is a lot. My last other box
I would recommend this to a friend Clunky and cheap feeling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky and overpriced. Feels cheap and bulky and I ended up replacing it shortly after purchasing it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're bummed to hear this Defender Series Pro case didn't work out for you this time around. This case was designed with specific dimensions to maximize protection, but we understand that it's not for everyone. We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help.
Sincerely,
obcst
Great but Clip quality is not
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case a lot, but the clip stopped working after 3 months of use. Other than the clip not working the case is fully protective.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series Pro, but we're bummed to hear that your holster stopped working! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
iPhone 12 pro otterbox case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray case but peeling around camera edges I guess it’s multi layer rubber might get it warranties out got it for $35 so I’m happy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Deandre!
We're sorry to hear that your Defender Series case has started peeling! We appreciate your feedback, and we'll be sure to let our engineers know about your experience! In the meantime, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought several otter box covers in the past. They are still my favorite. This one is more attractive than my older ones. It feels very sturdy, and I feel comfortable with my 4yo granddaughter playing her games on my phone with this heavy duty cover.
I would recommend this to a friendDecent but pricy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed that the newer versions do not come with glass protection anymore but the price was just as much as before.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Susan!
We're sorry to hear that you're not totally confident with your Defender Series Pro! Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here:https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Dependable & worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter is my preference product for protecting my iPhones since the 5, 7 and now 12. Long lasting, tough and endured the times I’ve dropped my phone even on concrete surfaces. Worth the price. Just wish there were more colors to choose.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with an otterbox defender. I use them for drop protection. I'm not hard on my phone but I am clumsy and tend to drop it. A lot. I wish they were more durable. Mine typically last two years to three years. Just in time to pay my phone off lol
I would recommend this to a friend- Pros mentioned:Case quality
Superior
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicer in person than looking at it online. Seems to protect well and has a nice look.
I would recommend this to a friend Otter Box Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case but a bit bulky in size for me. Hard to place in Womens pockets.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear the Defender Series Pro case is feeling a bit too substantial for your needs and taste. This model definitely sports our most rugged profile, but we do make a bunch of other ones that are more streamlined and might be more to your liking, such as the Symmetry Series case.
You can take a closer look at that option right here at Best Buy through the link below, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to chat!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-and-iphone-12-pro-black/6422379.p?skuId=6422379
Best,
OtterBox Customer Support
- Pros mentioned:Protection
phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a great addition to the safety plan for this phone.
I would recommend this to a friend - Pros mentioned:Protection
Worth the sale price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works pretty well. worth the sale price but wouldn't have gotten it without the sale.
I would recommend this to a friend Phone is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has lasted some falls in and at work and at home ..
I would recommend this to a friendCharging impacted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid protective case, however it does not connect well with my charging pad through the thickness of the case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback about the connection compatibility on this product. We have taken your feedback to the company for future consideration on this option.
- Pros mentioned:Protection
great case for iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a case that protects my iPhone from breakage when I'm at work
I would recommend this to a friend Dependable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cover. I've been buying OtterBox cases for years and they never disappoint. This case is superb. I have dropped my phone several times and no issues occurred. I will always buy OtterBox cases because of their reliability.
I would recommend this to a friendReview of Defender for IPhone 13 Pro.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With an employee order the wrong product I was forced into buying correct item at Amazon after I returned the Best Buy order.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are glad to hear that the retailer helped with this issue.
- Pros mentioned:Protection
Great phone cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for protection. Hate the bottom flap for the charging port.
I would recommend this to a friend Broke easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last one broke easy after cradle fell off an ironing board and onto a bathroom rug
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
It protects, at a cost.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It protected my phone from many drops and by that I mean no cracks or serious damage, but the plastic innards gave the stainless steel corners of my phone nasty nicks. I would recommend another case that does not have plastic inner shell as the last line of defense against drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series case! It's odd to hear that you've seen those scuff marks, and we'll be sure to let our design team know about your experience. While we aren't able to replace the device itself, we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team