Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Decent but pricy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed that the newer versions do not come with glass protection anymore but the price was just as much as before.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Susan!
We're sorry to hear that you're not totally confident with your Defender Series Pro! Rest assured, that case design has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here:https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter Box Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case but a bit bulky in size for me. Hard to place in Womens pockets.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear the Defender Series Pro case is feeling a bit too substantial for your needs and taste. This model definitely sports our most rugged profile, but we do make a bunch of other ones that are more streamlined and might be more to your liking, such as the Symmetry Series case.
You can take a closer look at that option right here at Best Buy through the link below, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to chat!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-and-iphone-12-pro-black/6422379.p?skuId=6422379
Best,
OtterBox Customer Support
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with an otterbox defender. I use them for drop protection. I'm not hard on my phone but I am clumsy and tend to drop it. A lot. I wish they were more durable. Mine typically last two years to three years. Just in time to pay my phone off lol
I would recommend this to a friend- Pros mentioned:Case quality
Superior
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicer in person than looking at it online. Seems to protect well and has a nice look.
I would recommend this to a friend - Pros mentioned:Protection
phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a great addition to the safety plan for this phone.
I would recommend this to a friend - Pros mentioned:Protection
Worth the sale price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works pretty well. worth the sale price but wouldn't have gotten it without the sale.
I would recommend this to a friend - Pros mentioned:Protection
great case for iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a case that protects my iPhone from breakage when I'm at work
I would recommend this to a friend - Pros mentioned:Protection
Great phone cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for protection. Hate the bottom flap for the charging port.
I would recommend this to a friend Dependable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cover. I've been buying OtterBox cases for years and they never disappoint. This case is superb. I have dropped my phone several times and no issues occurred. I will always buy OtterBox cases because of their reliability.
I would recommend this to a friendBroke easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last one broke easy after cradle fell off an ironing board and onto a bathroom rug
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Iphone protector
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case i bought is wonderful. the phone is held securely in place, have dropped with phone many a time, and all was right with it. made of good quality, well worth the money
I would recommend this to a friend- Pros mentioned:Protection
It protects, at a cost.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It protected my phone from many drops and by that I mean no cracks or serious damage, but the plastic innards gave the stainless steel corners of my phone nasty nicks. I would recommend another case that does not have plastic inner shell as the last line of defense against drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series case! It's odd to hear that you've seen those scuff marks, and we'll be sure to let our design team know about your experience. While we aren't able to replace the device itself, we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otterbox at Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I drop my phone often and Otterbox has really saved me! I will never have another phone without the all trustworthy Outterbox that I can buy right down the street with a Clean store and Friendly, Helpfully Staff….MY LOCAL BEST BUY!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Fantastic to know Otter and Best Buy are both getting it done in terms of helping to keep your device safe from harm! Glad to be part of the protective goodness!
Cheers,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice case. I did find the pink/purple combination wasn’t exactly to my liking so I ended up buying a all black case and just swapped out the pink plastic for the black plastic and it looks great. But that’s just me.
I would recommend this to a friend- Cons mentioned:Screen protector
Great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case . The only thing it doesn’t come with a cover over the screen.
I would recommend this to a friend Happy wife, happy life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife didn’t want to change from the iPhone 11 to the 12 because she already had a purple case for the 11. Found this one on bestbuy web and got t for her. Now she has the iPhone 12. Simple things to keep her happy.
I would recommend this to a friend- Cons mentioned:Bulk
iPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Couldn’t get it on the iPhone. Very very bulky.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Paob,
We're bummed to hear this Defender Series Pro case didn't work out for you this time around. If you're looking for something more streamlined, we'd recommend our Symmetry Series. Please feel free to check it out on our OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
obcst
Doesn’t work with MagSafe charger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. The otter box standard, but it will not allow you to use the Apple magnetic charger.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem. Those cases are coming soon to Apple and OtterBox.com! Sign up for email updates about those cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=MagSafe
Best,
OtterBox Customer Service Team
a little pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox ... What more do i need to say? If you need to leave a review it's not really needed. they stand by their product which has never failed me yet.
I would recommend this to a friendOtter Rocks as usual
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone case out there, hands down. Worth every penny, every time. This has saved my phone a million times paying for itself over er & over. I upgrade my phone, I buy a new Otter case!
I would recommend this to a friend