Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Iphone protector
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case i bought is wonderful. the phone is held securely in place, have dropped with phone many a time, and all was right with it. made of good quality, well worth the money
I would recommend this to a friendOtterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice case. I did find the pink/purple combination wasn’t exactly to my liking so I ended up buying a all black case and just swapped out the pink plastic for the black plastic and it looks great. But that’s just me.
I would recommend this to a friend- Cons mentioned:Screen protector
Great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case . The only thing it doesn’t come with a cover over the screen.
I would recommend this to a friend Happy wife, happy life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife didn’t want to change from the iPhone 11 to the 12 because she already had a purple case for the 11. Found this one on bestbuy web and got t for her. Now she has the iPhone 12. Simple things to keep her happy.
I would recommend this to a friend- Pros mentioned:Protection
Otterbox at Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I drop my phone often and Otterbox has really saved me! I will never have another phone without the all trustworthy Outterbox that I can buy right down the street with a Clean store and Friendly, Helpfully Staff….MY LOCAL BEST BUY!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Fantastic to know Otter and Best Buy are both getting it done in terms of helping to keep your device safe from harm! Glad to be part of the protective goodness!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Bulk
iPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Couldn’t get it on the iPhone. Very very bulky.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Paob,
We're bummed to hear this Defender Series Pro case didn't work out for you this time around. If you're looking for something more streamlined, we'd recommend our Symmetry Series. Please feel free to check it out on our OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
obcst
Doesn’t work with MagSafe charger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. The otter box standard, but it will not allow you to use the Apple magnetic charger.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem. Those cases are coming soon to Apple and OtterBox.com! Sign up for email updates about those cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=MagSafe
Best,
OtterBox Customer Service Team
a little pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox ... What more do i need to say? If you need to leave a review it's not really needed. they stand by their product which has never failed me yet.
I would recommend this to a friendOtter Rocks as usual
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone case out there, hands down. Worth every penny, every time. This has saved my phone a million times paying for itself over er & over. I upgrade my phone, I buy a new Otter case!
I would recommend this to a friendPretty good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the case. If you have never owned a case like this, you need to know it comes apart to put the case on. There are no instructions. It's nice that there are covers for the silent switch on the side and the lightning port, but they're also a little annoying.
I would recommend this to a friendOtter Box & Screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box hit my phone has been wonderful and the screen protector is an added protection. Thank you for installing for me.
I would recommend this to a friendiPhone 12 mini case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the case for my wife’s new iPhone. She always drops her phone so she needs a heavy duty case and this one does the trick. We always buy her Otterbox cases cause they are the best.
I would recommend this to a friendIf you need a very rugged case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like thick cases and need a rugged case? Then get it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro didn't give you a 5-star experience! If the size and robustness of your OtterBox is what caused your case to fall short for you, we'd suggest checking out our sleeker and more pocket-friendly Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-apple-iphone-12-and-iphone-12-pro-black/6422379.p?skuId=6422379
Best,
OtterBox Customer Service Team
- Cons mentioned:Price, Screen protector
Not a full phone protector
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is absurd that it contains no screen protector. I had to buy one for $69 from Otterbox. What a ripoff. When you buy a phone case you expect to get the whole case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback and are sorry that you're feeling pretty frustrated about the lack of an included screen protector with the Defender Series Pro Case. Although an integrated plastic screen protector was a longstanding feature of our Defender Series, we actually moved away from that back in 2017 with the release of the iPhone X in response to consumer interest in either direct access to their device display or a preference for glass screen protectors.
That said, we'll definitely share your thoughts with our quality and design folks. If we can be of any further Otter assistance, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help.
Kindly,
OtterBox Customer Service Team
Not Mag Capable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It mentioned on the box that this case is mag capable but it is not!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Starks,
It's very curious about the packaging stating anything to the contrary because the Defender Pro Series wasn't actually engineered for use with Apple's MagSafe accessories. We'd love to have a look at that, so perhaps you'd be able to reach out with a photo over on otterbox.com.
In the meantime, if MagSafe is a must for your most recent Apple/Otter experience, feel free to take a look at our Symmetry Series+ with MagSafe right here on bestbuy.com:
https://www.bestbuy.com/site/otterbox-symmetry-series-with-magsafe-for-apple-iphone-12-and-iphone-12-pro-black/6427855.p?skuId=6427855
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Pros and Cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the secure feel of the case, but it did not live up to working on my wireless charger. Also, the directions for installing the case on the iPhone are useless. Go to YouTube to be shown how to get your phone into the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series Pro! We appreciate your feedback about the included instructions, and we'll be sure to get it passed up the ladder to our design team. While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
New phone old brain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tech person was patient and knowledgeable. He was called away by his boss to another location but did mostly all the instructions rapidly under pressure
I would recommend this to a friendiPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new case! It was just what I wanted! My husband and I both got new IPhones and of course he wanted a black case, but I wanted something prettier! Thanks
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First day- landlord did not make arrangements for my old fridge to be taken away by the guys. They refused to add it to the order and charge it to his account and then they left. A week later the guys come in(different crew) and it again was not on the order, but he added it. And they took out the old one and brought in the new one. My landlord did pay ahead to have the door handles replaced to the other side of both doors. But this crew did not bring the tools required to do this part of the job. So now I will have to take off work again to schedule the crew to come back again to change the door handles over to the side I need them to be. It shouldn’t take 3 times to get this right
I would recommend this to a friendGreat security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love otter box. Little disappointed about the lack of screen coverage on the new models. But I guess it’s due to the change in the screen of the apple phone
I would recommend this to a friend