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Customer Ratings & Reviews

$32.99
Save $27
Comp. Value: $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1993 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 1,993 reviews
  • Rated 4 out of 5 stars

    I love this case!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this case! The only downside to it is I have to buy a Otter Box Screen Protector because my screen protector is too big for the case. It’s okay! I don’t mind. I definitely 100% recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super durable and espcially great for the 12. The color is pretty becasuse it is feminine as well. it is deff worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! And I loved that Best Buy had it significantly cheaper than anywhere else. Awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection but very large

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for new IPhone 12 Pro as it was the only case available at launch. Good drop protection and coverage but the case is very large and hard to handle or fit in my bag. I replaced it later due to its large size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has very high quality products. I had one for my iPhone 7 and got another one when I got my iPhone 12.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrye

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help during the busy holiday season. Really helpful employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once served. On the gale was there got great service and knew what she was doing better then the sprint store in weatherford

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case is recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful and sturdy case. The belt clip on can be turned around to protect the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hagisufi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent first time was complicated to use but I figured out. It’s safe and secure.without screen protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged, strong, reliable. Good product for the price. Very versatile. I would but this item again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never have a phone without this cover. It makes your phone that much more indistructable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for I Phone XII

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case for my new Apple XII phone is sturdy and attractive. I have already dropped it without damage to my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars I would. I bought this case about a month ago and the belt clip is broken and it won’t secure my phone to the clip part of the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Terrence,

      We are sorry that the belt clip holster on this Defender Pro Series Case broke so early on in your journey. Thankfully, all is not lost as we have an easy warranty that will replace that holster. Simply click on the warranty link below to get that replacement going.

      https://www.otterbox.com/en-us/warranty-claim

      Of course, if you have any questions, do not hesitate to reach out to us at this link.

      https://www.otterbox.com/en-us/contact-us

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case and color great customer service and stocked very welll

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feedback

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it for it’s sturdiness; my cellphone is well protected from damages with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender series

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with a defender case is a heavy duty case works excellent protecting your phone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Defender Case for I phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we need. Durable and reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very sturdy and attractive. I used the same kind of case for my previous phone and it kept it safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the product for a few weeks and haven't had any issues. Love that it protects the lenses of the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case it helps protect the screen and outer edges of the phone from getting scratched

    I would recommend this to a friend