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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.7 out of 5 stars with 2002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,002 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never have a phone without this cover. It makes your phone that much more indistructable.

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars I would. I bought this case about a month ago and the belt clip is broken and it won’t secure my phone to the clip part of the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Terrence,

      We are sorry that the belt clip holster on this Defender Pro Series Case broke so early on in your journey. Thankfully, all is not lost as we have an easy warranty that will replace that holster. Simply click on the warranty link below to get that replacement going.

      https://www.otterbox.com/en-us/warranty-claim

      Of course, if you have any questions, do not hesitate to reach out to us at this link.

      https://www.otterbox.com/en-us/contact-us

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Defender series

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with a defender case is a heavy duty case works excellent protecting your phone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feedback

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it for it’s sturdiness; my cellphone is well protected from damages with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the product for a few weeks and haven't had any issues. Love that it protects the lenses of the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case and color great customer service and stocked very welll

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very sturdy and attractive. I used the same kind of case for my previous phone and it kept it safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case it helps protect the screen and outer edges of the phone from getting scratched

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Decent protection high price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection generally but disappointed that it no longer comes with any protection over the glass. Just as expensive as before with less protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Susan!

      We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your case, it's also backed by our stellar warranty, so we'd be more than happy to get you a replacement case here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    GOOD & BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for protection, but very finicky when it comes to wireless charging. I went through 3 different chargers to find one that would penetrate the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Chelsea!

      We're sorry to hear about your frustration with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter Box Defender Case for I phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we need. Durable and reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong case for a nice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and strong case! Tbh a must buy for a accident prone iPhone user! Never regret buying otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good. I like. Very best good one. Use for iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outterbox products

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outer box is the only case I will buy. It protects your phone from damage and is very durable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective Buddy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my phone safe. Is thin so my phone isn’t bulky. Comes in cute colors for individuality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have, I always get this brand and it’s saved me lots of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CASE!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Iphone case... Well made love the belt clip... Great protection dropped phone no issues....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and great protection. It has a raised edge to protect the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it’s very sturdy. Don’t have to worry about the glass breaking on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter's iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very well on my daughter's iPhone very durable

    I would recommend this to a friend