Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Great case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great case but it doesn’t work well with iPhone 12 charger
I would recommend this to a friend- Cons mentioned:Screen protector
Ok not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok just wish it came with screen protector especially as much as it cost nothing to protect screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Latinya,
We're so sorry you're feeling as though this Defender Series Pro case is missing something.
We decided to forego the built-in screen protector to allow direct, clear-cut access to your Galaxy's new curved screen technology. We understand how this could feel more vulnerable, but we assure you this case still went through extensive testing to ensure it will provide some of the best protection available, and we trust it will prove itself time and time again. If you're still unsure, please give us a call at (855) 688-7269, and we'd be happy to boost your confidence!
Best,
obcst
Dependable product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable case. A little more expensive than most but worth it.
I would recommend this to a friendCase Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , absolutely great . No problems with it at all
I would recommend this to a friendT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what was expected works great the people that helped was
I would recommend this to a friendWorks as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an excellent job of protecting the phone from drops.
I would recommend this to a friendProduct
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great brand great price. Will recommend
I would recommend this to a friendOtterBox Great Protection!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This OtterBox works great as I have used it before!
I would recommend this to a friendLove my phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product I recommend to everyone valve for money
I would recommend this to a friendSturdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great condition. Very sturdy for my constant drops.
I would recommend this to a friendGreat vase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sturdy case. Holds up well. I would recommend
I would recommend this to a friendPhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice nice nice nonce nice nice good good good hood
I would recommend this to a friend- Pros mentioned:Ease of use
Best case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tough, sleek, and easy to use. The best phone case I have ever owned.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with your Defender Series Pro! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Bad phone case!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone case and I’m totally disappointed with the quality of this product. I dropped my cellphone once and the case broke from the edges and I only dropped once. So please don’t waste your money buying this product even though it’s an otter box this product lacks quality and durability.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's odd to hear that your case broke so easily. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good case - bad instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions for taking the case apart and reassembly are poor, but the case works great.
I would recommend this to a friendcase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy duty and nice color. Is sometimes hard to charge through the case using the charging station.
I would recommend this to a friendBad Quality Not worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this item and already the clip’s edge has broken off, it appears the Otter box is making cheaper products but yet charging a higher mark up. I will be returning this item to find a better product. Zero stars for Otter Box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Defender Series Pro case has hit this structural snag, but it won't be a problem for our handy Otters to restore maximum protection and performance with a brand-new warranty replacement. If you haven't already returned the item, please feel welcome to drop us a line through the link below or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Good drop coverage - bad plastics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have my Otterbox for the life of the phone but this one is already broken. The top of the plastic cover snapped in two places. I went to remove the cover one night to change as we have wireless charging and it was broken in 2 places.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the inner shell, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
JW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is durable while providing sufficient protection for phone
I would recommend this to a friendIf you like lost phones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Two phones reside in 30 ft of water because the phone to easily detached from the belt clip. Absolute trash!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing an issue with your belt clip holster. We would love to offer warranty replacement of both the case and the belt clip as this should alleviate this issue completely. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!